Routed Window Dispatcher

About the role

Under general supervision, responsible for coordinating and overseeing the routed dispatch office and its functions to ensure safe and reliable service throughout the service area.

Responsibilities

• Maintain radio contact with transit fleet and provide information to drivers regarding transit routes and schedules.
• Monitor on-time performance of coaches; monitor daily operations and related activities as assigned.
• Use specialized scheduling and vehicle monitoring software to ensure necessary data is collected and transmitted to customers and other internal departments.
• Assign scheduled operators to vehicles and routes; make last-minute/emergent schedule changes as necessary and in accordance with the contract; ensure assigned vehicles meet the needs of the assigned route; make adjustments to operator work schedules, vehicles and routes as customer needs change.
• Notify operators of scheduled report times; assess operator fitness for duty; record late reports, attendance or appearance infractions and forward to appropriate supervisor; arrange for replacement operators as required.
• Maintain vehicle readiness for service; perform pre-trip readiness evaluations; maintain service records; receive defect reports and arrange for maintenance/service; inspect for and report vehicle damage; arrange for repairs.
• Handle simultaneous activities; receive and respond to operator and customer concerns related to service, routes and vehicles; answer telephone, radio communications and counter activities.

Requirements

• High school graduation/GED and one year of experience in a transit or transportation operations function including public contact.
• Capable of operating any Kitsap Transit vehicle.
• One year of experience in a dispatch environment and/or experience in assigning different types of vehicles as day-to-day operational needs vary is preferred.

Skills

• Knowledge of department and agency policies and procedures.
• Knowledge of guidelines such as labor contract, personnel rules and regulations.
• Knowledge of county geography and Kitsap Transit system, routes and fares.
• Knowledge of operating characteristics of various vehicle equipment such as wheelchair lifts and mobility device securement.
• Organizing, scheduling and assigning transportation routes.
• Planning and guiding the work activities of others.
• Keeping accurate and detailed records.
• Communicating effectively orally and in writing in English.
• Using public relations techniques in responding to inquiries and complaints.
• Using personal computers and office software including word processing, spreadsheets, specialized transit-related software and database programs in a Windows-based operating environment.
• Working in a fast-paced environment, independently responding to problems and tasks that arise simultaneously and/or unexpectedly.
• Establishing and maintaining effective working relationships with other Kitsap Transit employees and the public.

Qualifications

• A valid Washington driver’s license and the ability to obtain a Class B CDL, airbrake restriction removed and passenger endorsement, within 3 months of hire.
• Ability to obtain a Bangor Base security clearance.

Benefits

• Medical, Dental and Vision for employee and dependents, short-term disability and life insurance.
• Kitsap Transit participates in the WA State Public Employees’ Retirement Plan (PERS) and a general leave accrual rate based on the contract and 9 holidays plus 2 floating holidays.
• Free transportation pass on Kitsap Transit buses and fast ferries.