Route Service Technician

Role Summary

The Service Technician is primarily responsible for operating a company truck and driving to various customer locations to deliver, pick up, maintain, service, or repair portable restrooms, hand sinks, holding tanks, or any assigned asset. The Route Service Technician may perform duties on a daily route, a pick‑up and delivery schedule, as a yard/shop assistant, or during a special event. This position is exposed to extreme weather conditions, unpleasant odors, and sights. Hours and physical demands may vary by task. Stallion operates in a team environment, and technicians may be asked to assist in different departments as needed.

Roles and Responsibilities

• Operate the truck safely in compliance with all local, state, and federal regulations and company policies.
• Maintain a clean truck interior and exterior.
• Perform daily pre‑ and post‑trip inspections according to Stallion procedures and DOT guidelines; report major concerns to the Branch Operations Manager promptly.
• Follow all Stallion Standard Operating Procedures (SOPs) and General Standards.
• Immediately report unsafe situations or service‑related issues to the dispatch office for direction.
• Perform all tasks assigned by the Branch Operations Manager, including delivery and pick‑up of rental equipment, restocking trucks, organizing the shop and yard, assisting other departments, and responding to emergency calls.
• Provide service for customers’ portable restrooms or related assets by consistently following Stallion’s Service Steps.
• Keep work areas in the yard clean and organized; notify the Branch Manager of any hazards.
• Communicate with the Branch Operations Manager about items that could hinder a job (e.g., low inventory, missing keys, chemicals, supplies).
• Communicate with office staff regarding items that could hinder a job.
• Submit all route information and paperwork to the office at the end of each shift.
• Utilize dispatching software for routing, documenting photos, logging customer concerns, and providing real‑time updates.
• Maintain professional interaction with employees and customers at all times.
• Deliver courteous and expeditious customer service; document all contact using the routing software tablet in real time.
• Answer customer questions and direct them to the office for additional information.
• Provide routing feedback to the office and dispatcher to improve efficiency and service quality.
• Wear the required uniform at all times.
• Perform other duties as assigned.

Knowledge and Skills

• Ability to read, operate, and understand an electronic map/GPS/dispatching system using a phone or iPad.
• Physical capability for prolonged exertion, including lifting, pushing, pulling, and climbing.
• General knowledge of truck mechanics.
• Willingness to work overtime, weekends, and holidays.
• Ability to work in all weather conditions.
• Strong written and verbal communication skills for professional interaction with staff and customers.
• Preferred ability to pull a trailer.
• Preferred waste‑industry experience.

Work Environment

• Exposure to a variety of environmental conditions: wide temperature ranges, heat, cold, snow, rain, wind, noise, vibrations, fumes, odors, and dust.
• Possible exposure to human waste.
• Potential exposure to high‑traffic conditions while outside the vehicle.
• Position involves outdoor work and driving a GPS‑monitored vehicle.
• Physical demands include:
  • Push or pull independently (unassisted) 50 lb 25–50 times per day.
  • Lift independently (unassisted) 50 lb from ground to waist height 25–50 times per day.
  • Enter and exit the cab of a commercial motor vehicle 30–50 times per day.
  • Lift with assistance (helper) 100 lb 20–30 times per day.
  • Bend at the waist and knees 120–150 times per day.
  • Reach overhead and pull down using 20 lb of force to secure a tarp.
  • Climb up to 8 ft to deploy a 25‑lb tarp.
  • Work 8–12 hours in extreme weather conditions (heat, cold, rain, snow).

Position Qualifications

• Legally eligible to work in the United States.
• Preferred: 1 year of commercial driving experience.
• Valid driver’s license.
• Ability to pass pre‑employment background, drug, and alcohol screenings.
• Commitment to staying current on technology used by Stallion.
• Understanding of waste collection policies, procedures, guidelines, and practices.
• Knowledge of Department of Transportation and state requirements for commercial motor vehicle operators.
• Normal hearing and vision (with or without correction).