Route Service Representative - UniFirst

About the role

Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily.

Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.

Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.

Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.

Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential.

Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.

Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.

Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.

Maintain a Predictable Schedule: Monday–Friday daytime hours with no nights, weekends – servicing the same route and customers each week to build consistency and trust.

Core Competencies

• Customer-Centric Mindset & Relationship Building: You consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route.

• Time Management, Route Efficiency & Safety Awareness: You manage your route with precision, balancing timely deliveries and pickups with safe driving practices.

• Dependability, Problem-Solving & Professional Communication: You take ownership of your responsibilities, showing up prepared, following through on commitments, and representing UniFirst with professionalism.

• Sales & Upselling Mindset: You identify opportunities to introduce new garments, products and services that benefit the customer, driving additional revenue while enhancing the value you provide.

Qualifications

• Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.

• DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.

• Educational Requirements: High school diploma, GED, or military service required.

• Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.

• Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus!

• Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.

• Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

What You’ll Benefit From

• Competitive Compensation: Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.

• Training & Development: Formal training through our SCP program to set you up for success as an RSR

• Career Development: Continuous training and growth opportunities

• Company Culture: A supportive and inclusive workplace rooted in a strong sense of community

• Stability & Work-Life Balance: Monday–Friday daytime schedule, no nights or weekends

• Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.