Route Service Representative - UniFirst

About the role

As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route. You’ll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence.

Responsibilities

• Serve as the primary point of contact for customers, delivering and picking garments and products daily.
• Assist the service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
• Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
• Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
• Identify upselling opportunities and grow your route, increasing your earning potential.
• Operate a company walk-in truck along designated routes, delivering exceptional service and prioritizing safety at all times.
• Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
• Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.

Schedule

Monday–Friday daytime hours with no nights or weekends, servicing the same route and customers each week.

Core Competencies

• Customer-Centric Mindset & Relationship Building: Consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route.
• Time Management, Route Efficiency & Safety Awareness: Manage your route with precision, balancing timely deliveries and pickups with safe driving practices.
• Dependability, Problem-Solving & Professional Communication: Take ownership of your responsibilities, showing up prepared, following through on commitments, and representing UniFirst with professionalism.
• Sales & Upselling Mindset: Identify opportunities to introduce new garments, products and services that benefit the customer, driving additional revenue while enhancing the value you provide.

Qualifications

• Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
• Education: High school diploma, GED, or military service required.
• Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Relevant Experience: Prior experience in customer service, route sales, or delivery roles is a plus.
• Tech-Savviness: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
• Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Benefits

• Competitive wages
• 401(k) with company match
• Profit sharing
• Health and life insurance
• Paid time off
• Employee discounts
• Tuition reimbursement

Training & Development

• Formal training through the SCP program to set you up for success as an RSR
• Continuous training and growth opportunities

About UniFirst

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list.