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Jobs · Customer Service · Vermont

Route Service Representative - UniFirst

UniFirst Corporation · Winooski, VT · 2 wk ago
On-siteCustomer Service$18/hrFull-time

About the role

Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily. Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency. Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction. Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience. Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential. Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.

Responsibilities

  • Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily.
  • Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
  • Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
  • Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
  • Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential.
  • Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.

Requirements

  • Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
  • DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
  • Educational Requirements: High school diploma, GED, or military service required.
  • Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
  • Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus!
  • Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
  • Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Qualifications

  • Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
  • DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
  • Educational Requirements: High school diploma, GED, or military service required.
  • Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
  • Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus!
  • Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
  • Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Benefits

  • Competitive Compensation: Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
  • Training & Development: Formal training through our SCP program to set you up for success as an RSR.
  • Career Development: Continuous training and growth opportunities.
  • Company Culture: A supportive and inclusive workplace rooted in a strong sense of community.
  • Stability & Work-Life Balance: Monday–Friday daytime schedule, no nights or weekends.
  • Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.

Pay

Competitive wages, with the potential for commission-based earnings.

Schedule

Monday–Friday daytime hours with no nights, weekends.

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