Route Service Representative - Route Relief

About the role

New System is a family-owned linen rental company serving restaurants, healthcare offices, dental practices, and businesses throughout the Pacific Northwest. We are hiring a Route Service Representative — Route Relief who thrives on building relationships, solving problems, and helping customers succeed. This role involves driving a route truck but focuses much more on customer service, relationship-building, and account growth.

Why you'll like it here

• Build real relationships with customers and make a direct impact on their experience
• Fast-paced days—every day is different and every customer matters
• Strong training and support (we set you up for success)
• Opportunities to grow your skills in customer service, account growth, and operations
• Competitive starting pay at $26.50/hr
• Be part of a team that values reliability, positivity, and taking care of people

Responsibilities

• Customer Service First: Build strong, professional relationships with customers and become a trusted point of contact; proactively check in with customers to ensure they have what they need and are happy with service; resolve service concerns quickly and professionally—own the issue and help find solutions; communicate clearly and professionally while representing New System at every stop
• Customer Growth & Account Support: Identify opportunities to improve customer service and recommend products that genuinely help customers operate better; help customers stay properly stocked with linens, mats, paper products, soap, aprons, restroom supplies, and more; encourage customers to try additional products or services that improve convenience and efficiency; help retain and grow customer accounts through excellent service and relationship-building
• Route Relief & Deliveries: Cover routes as assigned (vacations, callouts, open routes, business growth, etc.); deliver and pick up linens and products safely and accurately; verify delivery tickets, collect signatures, and maintain accurate documentation; monitor inventory levels and ensure customers are properly stocked—not overstocked or running short; collect payments when needed and maintain proper documentation
• Safety & Operations: Drive safely and professionally at all times; complete pre-trip and post-trip vehicle inspections; support New System's zero-accident safety culture; use mobile tools and route systems to document service and updates

Requirements

• Valid driver's license and ability to comfortably drive a box truck (training provided)
• Strong customer service and communication skills required
• Sales-minded without being pushy—relationship selling matters here
• Ability to lift, push, and pull up to 50 lbs repeatedly
• Comfortable using mobile apps and technology daily
• Background check and drug screening required for fleet drivers

Schedule

Paid weekend coverage when assigned. On-call hours: Saturday & Sunday | 8:00 AM – 4:30 PM.