Route Service Representative - Route Relief

About the Role

New System is a family-owned linen rental company serving restaurants, healthcare offices, dental practices, and businesses throughout the Pacific Northwest. We're hiring a Customer Service Representative — Route Relief who thrives on building relationships, solving problems, and helping customers succeed. This role involves driving a route truck but is much more about building relationships, spotting opportunities to improve service, and helping grow accounts through trust and great service.

Why You'll Like It Here

• Build real relationships with customers and make a direct impact on their experience
• Your days move fast — every day is different and every customer matters
• Strong training and support (we set you up for success)
• Opportunities to grow your skills in customer service, account growth, and operations
• Competitive starting pay at $28.75/hr
• Be part of a team that values reliability, positivity, and taking care of people

What You'll Do

Customer Service First

• Build strong, professional relationships with customers and become a trusted point of contact
• Proactively check in with customers to ensure they have what they need and are happy with service
• Resolve service concerns quickly and professionally — own the issue and help find solutions
• Communicate clearly and professionally while representing New System at every stop

Customer Growth & Account Support

• Identify opportunities to improve customer service and recommend products that genuinely help customers operate better
• Help customers stay properly stocked with linens, mats, paper products, soap, aprons, restroom supplies, and more
• Encourage customers to try additional products or services that improve convenience and efficiency
• Help retain and grow customer accounts through excellent service and relationship-building

Route Relief & Deliveries

• Cover routes as assigned (vacations, callouts, open routes, business growth, etc.)
• Deliver and pick up linens and products safely and accurately
• Verify delivery tickets, collect signatures, and maintain accurate documentation
• Monitor inventory levels and ensure customers are properly stocked — not overstocked or running short
• Collect payments when needed and maintain proper documentation

Safety & Operations

• Drive safely and professionally at all times
• Complete pre-trip and post-trip vehicle inspections
• Support New System's zero-accident safety culture
• Use mobile tools and route systems to document service and updates

You're a Fit If You Are

• A people person who enjoys talking with customers and building relationships
• Naturally friendly, professional, and solutions-focused
• Comfortable recommending products when they truly help the customer
• Dependable, adaptable, and able to step into different routes confidently
• Organized and detail-oriented with strong follow-through
• Comfortable working independently and managing your day

Requirements

• Valid driver's license and ability to comfortably drive a box truck (training provided)
• Strong customer service and communication skills required
• Sales-minded without being pushy — relationship selling matters here
• Ability to lift, push, and pull up to 50 lbs repeatedly
• Comfortable using mobile apps and technology daily
• Background check and drug screening required for fleet drivers

Schedule

Paid weekend coverage when assigned. On-call hours: Saturday & Sunday | 8:00 AM – 4:30 PM.