Route Relief Utility Driver

About the role

We are Alsco Uniforms, an industry pioneer since 1889 and now a worldwide leader serving over 350,000 customers in 13 countries. We’re seeking driven professionals to join our team and grow within our company. We offer competitive pay, benefits, and ongoing career development.

Job Summary

The Route Relief/Utility RSR supports the Service Department by covering routes and performing service-related tasks to meet customer needs through up-selling, cross-selling, and superior customer service. Reports to the District Manager.

Responsibilities

• Perform all responsibilities of a Route Sales Representative and related tasks.
• Learn and support all routes; run routes as needed for holidays, vacations, or other vacancies.
• Assist in rush deliveries, renewals, audits, training, and other tasks assigned by supervision.
• Solicit new customers, up-sell/cross-sell/sample all lines of service or product, and ensure a profitable product mix.
• Actively participate in promotions, contests, training, and audits.
• Follow company policies/procedures regarding new customers, managing customer needs, and all aspects of service.
• Ensure customer loyalty and outstanding customer service; build relationships and proactively resolve concerns.
• Safely operate a delivery vehicle, maintain cleanliness, and perform regular inspections.
• Handle and process customer payments; keep route paperwork current.
• Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles, and maintain proper inventories.
• Service items such as facility maintenance products; monitor and report competitive activity.
• Keep service agreements current and renewed; return from route and off-load soiled textiles.
• Accurately prepare route paperwork and follow check-in procedures.
• Follow written and verbal instructions; perform other tasks as directed by supervision.
• Support other service personnel as required by supervision.

Qualifications

• Have and maintain a valid driver’s license; CDL when applicable; be 21 years or older.
• Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
• Demonstrate excellent skills in vehicle operation and at least one year of safe and successful driving experience.
• Demonstrate excellent customer service and route sales skills.
• Excellent verbal/written communication skills in English; ability to comprehend and follow directions; good time management; team player.
• Recognize colors, sizes, and types of product; count, add, and subtract accurately.
• High school graduation or similar experience; qualified driver’s license.

Travel Requirements

Daily, by delivery vehicle within a route.

Typical Environmental Conditions

• Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center, or depot.
• Indoor and outdoor areas of a typical industrial facility.

Physical Demands

• Sitting, grasping, driving, stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs., standing, walking, writing, speaking, hearing.