Route Operations Manager

About the role

The Route Operations Manager oversees the daily operations of the transportation team, including managing a site's Private Fleet, managing relationships with third-party logistics providers, ensuring exceptional customer service through regular customer visits, and actively supporting business growth by generating and sharing sales leads with the sales team.

Primary Responsibilities

• Lead, coach, and develop a high-performing Delivery Services Team to achieve operational excellence, while ensuring compliance with all Supply Chain SOPs and safety standards.
  • Set clear goals, monitor performance, meet or exceed all delivery service metrics, and provide regular feedback and training.
• Manage the standardization and optimization of one or more third party delivery and/or private fleet operations and processes within designated delivery markets.
  • Maintain a carrier review process, including the use of scorecards, audits, and other business review mechanisms.
• Create and cultivate customer relationships through regular customer visits, proactively identifying potential business opportunities. Partner with Sales counterparts to share growth opportunities and resolve customer service barriers.
• Analyze transportation processes and recommend improvements to enhance efficiency, reduce costs, and improve customer satisfaction.
• Promote and enforce a culture of safety, ensuring compliance with all safety regulations and company policies. Conduct regular safety audits and provide ongoing training for coworkers.
• Cover routes when drivers are out or due to business needs.

Education and Experience

• Level of Formal Education: High School diploma or equivalent, Bachelors preferred
• Area of Study: Business Management, Supply Chain, Logistics, Transportation, or related disciplines
• Minimum Years of Experience: 3
• Type of Experience: Retail distribution operations, fleet or carrier management, P&L ownership, service and operating metrics, project implementation management (outsourcing, new business, etc)

Special Certifications

• Valid driver’s license with a clean driving record (no moving violations within the past 36 months)
• Class B CDL may be required based on vehicle size and state regulations
• CDL required for operating vehicles over 26,000 lbs. GVW or for Hazmat deliveries
• Must meet Department of Transportation (DOT) qualification requirements

Technical Competencies & Information Systems

• Basic computer skills, to include email, Word, Excel, and chat platforms
• Transportation software (e.g. Solera, mapping software, etc.)
• Familiarity with mobile package delivery applications

Skills & Abilities

• Ability to manage and motivate others
• Excellent communication and negotiation skills
• Proven decision-making capabilities
• Knowledge of warehouse operations and procedures
• Exceptional leadership and interpersonal skills
• High attention to detail
• Ability to build relationships, establish trust, and maintain creditability with internal and external stakeholders
• Ability to transport single cartons up to 75 pounds as needed
• Ability to handle individual items up to 200 lbs. with the use of team lift and/or hand tools
• Ability to use manual and/or powered pallet jacks to transport pallets of products up to 2,500 pounds

Personal Attributes & Other/Preferred

• Commitment to safety and the well-being of coworkers and customers
• Pursues excellence through regular evaluation
• Effective communicator and collaborator
• Inspirational leader of others
• Attentive and dedicated to the customer experience
• Analytical mindset

Pay, Benefits & Work Schedule

The salary range for this role is $75,000/Year to $90,000/Year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!