Route Merchandiser

About Us

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation. Our mission is to delight our guests—every meal, every day.

Our core values:

• Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.
• Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.
• Collaboration – We prioritize working together with a shared vision and effective & transparent communication to unite as one team and achieve remarkable experiences.
• Responsibility – We hold ourselves accountable to be there for our team and clients, delivering what we say we will, when we say we will, and checking in on progress along the way.
• Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies, scalability, and improve our services.

Responsibilities

• Maintain accurate inventory levels across all product categories, including beverages, pre-packaged foods, fresh items, and snacks.
• Count, record, and order inventory following established protocols; complete full inventory counts as required.
• Restock shelves, coolers, coffee stations, and other product displays, ensuring proper product rotation and adherence to inventory tracking procedures.
• Remove, document, and properly handle out-of-date or rejected merchandise.
• Load and unload products safely, using proper lifting techniques and equipment.
• Deliver merchandise using a company vehicle while ensuring all perishable items are handled and refrigerated appropriately during transit and stocking.
• Optimize route efficiency to reduce overall drive time and improve productivity.
• Ensure coolers and refrigeration units are maintaining proper temperatures; report any deviations.
• Collect money from kiosks and vending machines, following all cash-handling and loss-prevention protocols; record transactions accurately.
• Monitor and report any unusual or concerning activity related to safety, security, or potential misconduct.
• Perform routine cleaning of coffee machines, microwaves, coolers, shelves, racks, counters, floors, windows, and surrounding areas to maintain a clean and professional point of sale.
• Inspect product quality and appearance, report stale or defective items, and conduct a final walk-through to ensure standards are met.
• Initiate service requests when equipment issues require technical support.
• Provide training to new Route Merchandisers, depending on regional needs.
• Perform additional assignments and projects as needed.

Requirements

• High School Diploma or GED.
• Valid driver’s license with a clean driving record; must meet all DOT requirements and pass a comprehensive background and driving history check.
• Prior experience in delivery, route driving, merchandising, or customer service preferred.
• Strong communication and customer service skills, with the ability to read, speak, and understand English.
• Proficient with computers, iPads, GPS technology, and basic inventory systems; ability to operate box trucks preferred.
• Ability to operate pallet jacks (if applicable to your region).
• Results-oriented, adaptable, and able to balance business needs with customer requests; demonstrates consistent follow-through and quickly applies new information.
• Detail-oriented, professional, and comfortable working in structured environments with routine tasks; able to follow written and verbal instructions.
• Strong visual merchandising abilities and commitment to maintaining a clean, organized, and welcoming product presentation.

Benefits

• Health Coverage – Medical, Dental, and Vision.
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness.
• 401(k).
• Paid Time Off.
• Wellness Programs.
• Additional Perks.

For a summary of current benefits, visit Continental Benefits.