Route Merchandiser

About the role

A Taste Of Who We Are Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends. Our Mission Delight our guest. Every meal. Every day. Our Core Values Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry. Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time. Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences. Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way. Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

Responsibilities

• Service and merchandise vending machines and markets
• Deliver OCS orders
• Maintain cleanliness of equipment
• Utilize company vehicle and tablet to maintain accurate inventory records
• Count, record, and order inventory following established protocols
• Restock shelves, coolers, coffee stations, and other product displays
• Optimize route efficiency to reduce overall drive time and improve productivity
• Ensure coolers and refrigeration units are maintained at proper temperatures
• Collect and record transactions from kiosks and vending machines
• Monitor and report unusual or concerning activity related to safety, security, or potential misconduct
• Perform routine cleaning of coffee machines, microwaves, coolers, shelves, racks, counters, floors, windows, and surrounding areas
• Inspect product quality and appearance, report stale or defective items, and conduct a final walk-through
• Initiate service requests for technical support
• Train new Route Merchandisers (depending on regional needs)
• Perform additional assignments and projects as needed

Requirements

• High School Diploma or GED
• Valid driver's license with a clean driving record; must meet all DOT requirements and pass a comprehensive background and driving history check
• Chauffeur’s license (where required)

Qualifications

• Prior experience in delivery, route driving, merchandising, or customer service preferred
• Strong communication and customer service skills, with the ability to read, speak, and understand English
• Proficient with computers, iPads, GPS technology, and basic inventory systems; ability to operate box trucks preferred
• Ability to operate pallet jacks (if applicable to your region)

Skills

• Results-oriented, adaptable, and able to balance business needs with customer requests
• Detailed, professional, and comfortable working in structured environments with routine tasks
• Able to follow written and verbal instructions
• Strong visual merchandising abilities and commitment to maintaining a clean, organized, and welcoming product presentation

Benefits

We offer a range of benefits for eligibles team members, including:

• Health Coverage – Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
• 401(k)
• Paid Time Off
• Wellness Programs
• Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits.