Route Manager

About the role

The Route Manager is responsible for managing daily operations of the facility, including personnel, production, safety, and customer service.

Minimum Qualifications

• A High School Diploma or GED, with some college preferred
• Previous operations experience in the Trash industry
• 3 or more years of prior management of people in a fast-paced environment
• Valid CDL license with attached DOT Medical Card, preferred

Knowledge and Skills

• The ability to convey complex directions to employees
• Language skills include the ability to analyze and communicate effectively, including but not limited to the ability to compose concise procedures, memos, and letters
• Ability to speak and listen professionally, and to work with various people from diverse backgrounds.
• Excellent computer skills necessary; Microsoft Excel and Word proficiency required.
• Use of computer-aided dispatching equipment required.
• Advanced scheduling and dispatch experience required.
• Reasoning Ability
• Ability to apply common sense understanding to draft and carry out detailed instructions. Ability to identify and deal with problems involving a variety of variables in random situations, including problem-solving.

Essential Job Duties

• Exercises discretion in assigning and supervising CDL drivers operating solid waste collection equipment.
• Maintains daily production and ensures all drivers perform and complete daily activities with routes professionally and timely.
• Reviews safety protocols, such as missing logs/DMRs.
• Reviews and verifies Hours of Service for all drivers to ensure compliance with DOT regulations.
• Manages random drug screens and monitors for reasonable suspicion.
• Exercises independent judgment in the monitoring progress of daily operations and reassigns team members to accommodate business needs.
• Conducts field inspections and audits of all site personnel to ensure proper work procedures are compliant with Company and all applicable legal requirements.
• Uses discretion to address customer complaints in a timely manner and reviews with General Manager.
• Promotes and participates in Company Safety Programs with all team members.
• Oversees accident investigations are being completed.
• Makes independent hiring decisions, including conducting interviews of applicants and reviewing resumes.
• Exercises independent judgment in transferring employees to different shifts and departments.
• Prepares performance appraisals of subordinates and makes recommendations for bonuses and raises.
• Administers and monitors audit program for the weekly inspections of fleet.
• Partners with Maintenance Manager to review all DMRs and completed repairs to ensure completion, correctly, and efficiently.
• Exercises discretion in assigning and transferring staff to various shifts and job assignments.
• Exercises discretion in recalling, rehiring and laying off employees.
• Supervises operations employees directly and indirectly, with the assistance of the Operations Supervisor.
• Responsible for ensuring proper staffing, which includes assisting with new hires and terminations of existing employees.
• Supervises employees to review and approve hours worked and vacation requests.
• Reviews evaluations with employees and recommends employees for promotions.
• Exercises discretion in issuing discipline, suspensions, and terminations of subordinate employees.
• Exercises discretion in issuing rewards to subordinates for superior work performance, consisting of gift cards, recognition and promotion recommendations.
• Controls costs by monitoring driver productivity and operational efficiencies.
• Partners with General Manager to develop yearly budget.
• Develops short and long-term goals and action plans for the site and Company.
• Partners with General Manager to develop training programs for team.
• Coaches, develops, and educates Supervisors.
• Ensures training programs are administered to new and existing team members to reduce turnover, maintenance costs, and to help reduce accidents.

Benefits

• 401(k) retirement plan with match
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Employee assistance program (EAP)
• Health care and dependent care spending accounts (FSA)
• Life insurance and accidental death & dismemberment insurance.
• Paid time off
• Referral program
• Employee Discount Program

Schedule

Day & Evening Shifts | Overtime | Weekends as needed