Rotating Sales Consultant

About the role

This role serves as the primary sales representative for assigned communities, guiding prospective buyers through the new home selection process while providing an exceptional customer experience. The position manages customer interactions from initial contact through contract completion, ensuring informed decisions and seamless transactions. It collaborates with sales leadership, construction, design, marketing, and operations teams to maintain current knowledge of products, options, timelines, and availability. The role also contributes to community performance by supporting sales targets, maintaining model home presentation standards, and fostering positive customer relationships. Candidates for this role will be expected to start by Monday November 9th in our division office located in Vancouver, Washington and attend National Sales Training in Denver, Colorado Tuesday November 17 to Friday November 20th.

Responsibilities

• Serve as a trusted advisor to prospective homebuyers, guiding them through the home selection and purchase process.
• Conduct community tours, demonstrate model homes, floorplans, and available options, and answer customer questions.
• Prospect and generate new sales leads through referrals, events, marketing initiatives, and online platforms.
• Prepare, review, and process accurate sales contracts and documentation in compliance with company and legal standards.
• Maintain accurate records of customer interactions, lead progression, and contract activity within CRM and sales systems.
• Collaborate with internal teams (Construction, Design, Marketing, and Transactions) to ensure timely and accurate information for buyers.
• Monitor customer satisfaction, address post-sale concerns, and escalate issues as needed to ensure resolution.
• Stay informed of market trends, competitor offerings, and community conditions to develop effective sales strategies.

Requirements

• Bachelor’s degree OR equivalent combination of education and experience.
• Licensed to sell real estate in Oregon.
• Up to 1 year of experience in home sales, real estate, customer service, or a related field.
• Experience managing customer interactions and completing sales documentation.

Qualifications

• Preferred experience in new home sales, residential real estate, or community development.
• Proficiency with CRM software, sales systems, or contract platforms.
• Experience working in a cross-functional sales environment.

Skills

• Strong communication and interpersonal skills to support effective customer engagement.
• Ability to manage multiple buyers and prioritize activities within a dynamic sales pipeline.
• Problem-solving skills using prior experience, available information, and situational analysis.
• Skill in navigating CRM systems and maintaining accurate, timely records.
• Ability to interpret and clearly explain product details, policies, and processes.
• Strong follow-up discipline and organizational skills.
• Ability to collaborate effectively with cross-functional partners.
• Adaptability to change schedules, customer needs, and community demands.
• Ability to exercise sound judgment in customer-facing situations.
• Customer-centric mindset with focus on long-term satisfaction and referrals.

Pay

Base Salary $29.81 per hour + commissions; FLSA Status Non-Exempt; Bonus Type None.

Benefits

• Competitive compensation structure that rewards performance and results.
• Health & Wellness: comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Financial Future: access to a 401(k) retirement savings plan.
• Time Off: vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage; employee assistance program (EAP) available.
• Exclusive Perks & Discounts: homeownership & financing discounts; discounted group pet insurance rates.

Schedule

Weekend availability and variable scheduling aligned with customer traffic are expected; regular movement through construction areas, homesites, and community amenities is required; occasional travel between communities or company meetings may be required.