Rooms Management Trainee

About the role

Where Culture, Care, and Art de Vivre Meet – At Sofitel New York, luxury is more than a standard—it’s a feeling. Sofitel New York is seeking a motivated and hospitality‑focused Rooms Manager‑In‑Training (MIT) to join the Rooms Division and develop a strong foundation in luxury hotel operations. The ideal candidate is detail‑oriented, proactive, and able to manage multiple priorities in a fast‑paced luxury hospitality environment.

What’s in it for you

• Structured cross‑functional development across Front Office, Housekeeping, and Guest Services.
• Hands‑on exposure to luxury hotel operations.
• Opportunity to work closely with experienced Rooms leaders and Heartists.
• Participation in meaningful operational and process‑improvement projects.
• Career development and growth opportunities within Sofitel Hotels & Resorts and Accor.

Learning & Responsibilities

• Cross‑functional rooms experience: Rotate through Front Office, Housekeeping, and Guest Services to develop a comprehensive understanding of Rooms operations; learn departmental policies, procedures, standards, and operating practices; participate in daily briefings, meetings, inspections, and operational activities; support special projects and initiatives across the Rooms Division; document processes and assist with creating or updating SOPs and training materials; observe operational challenges and help develop practical solutions.
• Front Office & Guest Services rotation: Learn fundamentals of arrivals, departures, room assignments, guest requests, VIP handling, and special occasions; gain hands‑on experience with Opera Cloud or other hotel operating systems; review arrival/departure information and identify special requirements; coordinate guest requests between Front Office, Housekeeping, Guest Services, and other departments; support Concierge, Bell, Door, PBX, and Guest Relations functions; observe and participate in service recovery processes; maintain accurate operational logs, reports, and communications.
• Housekeeping rotation: Learn daily processes for preparing and maintaining guestrooms and public areas to Sofitel standards; participate in guestroom and public‑area inspections; understand how room status, cleaning assignments, special requests, and priorities are communicated and tracked; gain insight into productivity, scheduling, supplies, inventory, and expense‑control processes; monitor room readiness and communication between Housekeeping and Front Office; learn Lost & Found procedures; gain exposure to deep‑cleaning programs, preventive maintenance communication, and quality‑assurance processes; support operational projects aimed at improving efficiency and consistency.
• Process & project development: Participate in Rooms Division projects focused on service, efficiency, quality, and process improvement; collect and organize operational information, identify trends or opportunities; develop checklists, guides, process maps, training materials, and other operational tools; follow up on assigned projects and communicate progress to Rooms leadership; collaborate with different departments to understand how operational decisions impact the overall guest experience; present findings and recommendations to department leaders; develop strong organizational, analytical, communication, and problem‑solving skills.

Qualifications

• Recent graduate or early‑career professional with a degree or coursework in Hospitality Management, Hotel Administration, Business, or a related field (preferred).
• Previous hotel, hospitality, customer service, internship, or operational experience is a plus.
• Genuine interest in building a career in luxury hospitality and Rooms Division operations.
• Curious, proactive, and eager to learn how things work.
• Strong attention to detail and interest in processes and continuous improvement.
• Excellent organizational and time‑management skills.
• Strong verbal and written communication skills.
• Comfortable working with different teams, personalities, and departments.
• Ability to learn new technology and systems quickly; experience with Opera Cloud, Opera, Alice, or another hotel system is a plus.
• Proficiency with Microsoft Word and Excel.
• Ability to work effectively in a fast‑paced hotel environment.
• Hospitality‑oriented with a genuine interest in creating meaningful experiences for guests and Heartists.
• Flexible schedule with the ability to work evenings, weekends, and holidays as required by the business.
• Ability to move throughout the hotel and assist with operational tasks as needed.
• Languages in addition to English are highly desirable.

Schedule

Flexible schedule with the ability to work evenings, weekends, and holidays as required by the business.

Additional information

At Accor, we are committed to diversity and an inclusive culture where every individual, personality, and experience has a place to grow. We value the richness of 120 nationalities, different backgrounds, and stories that make up our company. Our mission is human and essential: to bring cultures together, open windows on the world, and provide unforgettable experiences day after day. We support the professional and personal development of our Heartists, encourage questioning the status quo, and believe that hospitality is teamwork—stronger together, caring, respectful of differences, and true to our word.