Rooms Inspector

About the role

The AC Portland Downtown is seeking a Room Attendant to join our team in serving guests with creativity and passion. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Responsibilities

• Ensure associates promptly clean public areas and guest rooms are maintained, cleaned and inspected to standard for resale to incoming guests.
• Train associates on customer service, cleaning standards, and adherence to the department’s operations.
• Inspect rooms and assigned areas for cleanliness and maintenance.
• Supervise, coach, counsel and train Public Area Attendants, Room Attendants and Linen Runners.
• Supervise and inspect the cleaning of guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
• All other duties as assigned, requested or deemed necessary by management.

Education

High school education or equivalent experience.

Experience

One to two years of employment in a related position with this company or other organization(s).

Knowledge and skills

• Requires working knowledge of Housekeeping and the hotel's services, policies and operations (generally learned on-the-job).
• Requires supervisory skills.
• Ability to interpret reports.

Physical demands

• Ability to communicate with guests and staff.
• Ability to inspect guest rooms and review reports.
• Lifting up to 50 lbs. of linen, supplies, furniture.
• Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
• Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
• Carrying up to 35 lbs. of supplies.
• Bending – picking up supplies, cleaning guest rooms, turndown service, trash removal.
• Occasional kneeling required.
• Mobility – continuous movement throughout hotel.
• Continuous standing – 90% of shift.
• Climbing stairs, approximately 100 steps (3% of 8 hours).
• Ladders – approximately 3 feet (2% of 8 hour shift).
• No driving required.

Benefits

• Reduced Tri-Met monthly pass or parking.
• Drastically reduced hotel rates for you and your friends & family at Marriott Hotels.
• Sage Restaurant Concepts discounts (The Original Dinerant, Departure, Urban Farmer).
• 2 weeks of vacation.
• Up to 40 hours of sick time.
• Referral Bonus Eligible.