Rooms Inspector

About the Role

The Rooms Inspector assists in monitoring the cleanliness of guest rooms and public areas as well as satisfying guests in terms of the friendliness and service of the Housekeeping staff. Ensures guest rooms and public areas of the hotel are clean and operating correctly while working within the labor and budgetary guidelines set forth by LBA.

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

Requirements

• Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities
• High school diploma or equivalent
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted
• Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel
• Must be able to see and hear
• Must be able to communicate with other associates and/or guests

Responsibilities

• Assist in coordinating the activities of the Housekeeping Team, including break-out boards, assigning times, checking rooms, and entering data into systems
• Ensure associates take breaks and clock in/out on time
• Maintain key control for guests and associates, securing keys at all times
• Assist with monthly inventories, proper ordering, receiving, and maintenance of supplies
• Clean vacant dirty rooms to guest-ready status and return occupied dirty rooms to clean status within specified timeframes and brand standards
• Follow all cleaning procedures outlined in housekeeping training
• Report discrepancies to the Executive Housekeeper or Housekeeping Manager
• Maintain cleanliness in associate breakrooms, restrooms, public areas, stairwells, and back-of-house areas
• Respond to guest requests and inquiries immediately
• Understand and follow emergency procedures and safety/security needs for guests and associates
• Maintain a crisp, clean, and professional appearance daily, adhering to grooming and uniform standards
• Other duties as assigned, based on capability

Skills & Knowledge

• Proper procedures for handling linens, terry, and other supplies
• Sanitation of supplies, guestrooms, and public areas
• Guestroom cleaning procedures and safety/security measures
• Report or correct hazardous conditions immediately
• Assistance in supervising and managing staff techniques
• Thorough knowledge of materials, supplies, and equipment used in housekeeping
• Follow and manage using company procedures and policies
• Maintain logs, checklists, inventories, and designated minutes per room
• Uphold guest privacy and follow cleaning procedures systematically
• Assist with guest issues professionally and hospitably
• Work alone and as a team member while complying with all standards
• Multi-task and remain service-centric
• Effectively communicate with guests and co-workers via messages and log books
• Learn and use computer systems (e.g., Quore, Hotel Effectiveness) for daily tasks
• Exercise discretion to maintain guest privacy

Working Conditions

• Physical presence at the hotel is required; not conducive to telecommuting or remote work
• Standing and walking for long periods while maintaining a professional image
• May be required to work any day/shift, including weekends

Career Advancement

• Housekeeping Manager
• Executive Housekeeper