Rooms Housekeeper

Job Summary

The Rooms Housekeeper is responsible for ensuring the cleanliness and upkeep of member/guest rooms and club hotel facilities. This role focuses on delivering exceptional service to meet the expectations of members, guests, and management by maintaining the highest standards of cleanliness and ensuring a welcoming, comfortable environment for all guests.

Reporting Structure: Reports to the Manager Rooms

Day to Day

• Clean and service guest rooms, including making beds, dusting, vacuuming, mopping floors, and cleaning bathrooms.
• Replenish guest supplies such as toiletries, towels, and linens.
• Ensure all guest room appliances (TVs, phones, lights, etc.) are functioning properly.
• Respond to any special requests for additional items or services in a timely manner.
• Dust and wipe down furniture, shelves, chair arms, desks, credenzas, chandeliers, pictures, televisions, woodwork, and artwork, including all ceiling HVAC registers.
• Ensure that fresh linens are placed in guest rooms and dirty ones are removed promptly.
• Uphold the hotel's cleanliness standards and safety protocols, ensuring corridors, stairwells, and common areas are well-maintained.
• Report any maintenance or safety issues (such as leaks, damaged furniture, etc.) to the Rooms Manager or Maintenance Department promptly.
• Communicate and coordinate with supervisors to prioritize, document, and complete work requests from department heads, members, and guests.
• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success.

Required Qualifications

• High school diploma or equivalent.
• A minimum of 1 year of experience in the general housekeeping field and/or hospitality industry.

Preferred Qualifications

• Interpersonal and communication skills, with a friendly and professional demeanor.
• Ability to handle multiple tasks and work effectively in a fast-paced environment.
• Basic knowledge of club operations and amenities is a plus.

Physical Requirements

• General Activity: Frequent sitting, standing, walking, and driving
• Environmental Exposure: Occasional exposure to temperature changes, dust, fumes, or gases
• Physical Actions: Squatting, kneeling, reaching, grasping, twisting, and bending
• Lifting: Ability to lift, carry, push, or pull up to 100 lbs. on occasion
• Sensory Requirements: Talking, hearing, and seeing

Primary Tools/Equipment

• General Cleaning Supplies
• Broom
• Mop
• Dustpan
• Vacuum
• Ladder
• Small miscellaneous tools

Work Schedule

• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed to meet position deadlines.
• Availability to work on weekends and/or holidays as required.

Benefits

Full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part-time team members)

Visit www.invitedbenefits.com for full details.