Rooms Front Office - Desk Agent Overnight

About the Hotel

Serving as a cornerstone of northern Atlanta’s newest mixed-use community, the Omni Hotel at The Battery Atlanta is the official hotel of the Atlanta Braves, located within steps of Truist Park as well as premier office space, the Coca-Cola Roxy music venue, and a variety of shopping and dining. Our luxury hotel features 16 floors with 264 rooms including 28 suites, over 20,000 square feet of meeting space, and accommodates business travelers, families on vacation, and everyone in-between. The hotel offers an elevated pool deck, Lobby Bar, and hotel restaurant, providing an unforgettable guest experience.

About the Role

This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four-star/four-diamond standards and the accurate completion of the night audit process. Additionally, they will handle guest issues and escalate as needed. Working the overnight shift, this person will serve as the Manager on Duty at times.

Responsibilities

• Oversees overnight operations of the hotel and serves as Manager on Duty during the overnight shift.
• Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
• Expeditious and diplomatic resolution of guest problems.
• Fully knowledgeable in all emergency procedures.
• Accurate preparation of VIP, complimentary, house use rooms, and out-of-order lists.
• Ensure proper registration of guests and adherence to credit procedures.
• Distribution of all nightly reports.
• Efficient processing of guaranteed no-show billings.
• Maintain current backup reports.
• Handling Express Check-Outs ensuring their completion.
• Ensuring adherence to all systems and control procedures.
• Ensuring that third-shift Night Audit checklist and responsibilities are completed.
• Balancing of daily postings and revenue.

Requirements

• High propensity for customer service.
• Previous cash handling experience required.
• Previous night audit experience strongly preferred.
• Previous full-service hotel/resort front office experience required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
• Ability to work cohesively with co-workers both within and outside of the department.
• Ability to think clearly, quickly, and make concise decisions.
• Ability to prioritize, organize, and follow up.
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests, and concerns.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to stand for prolonged periods of time.
• Requires working the overnight shift.
• Proficiency in computer skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office).
• Must live within 50 miles of the hotel.