Rooms Controller - Part Time ( Harrah's Atlantic City )

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City a great place to both work and play.

Responsibilities

• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures, and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guests’ wins.
• Greets guests with a warm, friendly verbal greeting, builds relationships, and is informed of daily information to anticipate needs and provide fast, flawless service.
• Checks for satisfaction and effectively resolves service breakdowns.
• Promotes Total Rewards programs and card membership.
• Provides a warm farewell and thanks guests for visiting.
• Ensures the efficient operation of the rooming process, including pre-blocking, pre-registration, and final check-in of casino and VIP guests based on arrival time, special requests, and play-based value.
• Authorized to view only pre-approved room comping levels; no authority to change information.
• Posts charges and settles folios for individuals and groups, resolves due-outs, and completes express check-outs.
• Maintains accuracy within accommodation availability.
• Completes the non-zero balance report on a regular and ongoing basis.
• Answers guests’ calls promptly and courteously, enters requests into the dispatch system, and monitors response timeliness, calling guests back to ensure satisfaction.
• Completes the Rooms Controller checklist daily and accurately.
• May assist at the Front Desk and support the Supervisor on duty with employee inquiries.
• Maintains exceptional relationships with all hotel operations staff.
• Physically handles key checks and lost and found, logs unusual items, and brings them to management’s attention.
• Streamlines departmental operations through continuous assessment of policies, procedures, work processes, and program effectiveness.
• Helps maintain and enhance a safe, secure, and comfortable environment for guests.
• Empowered to handle customer complaints, problems, or issues effectively, promptly, and courteously.
• Demonstrates a positive demeanor to customers, both internal and external, at all times.

Qualifications

• Excellent customer service skills required.
• High school diploma.
• Outstanding public relations, communication, and interpersonal skills.
• Professional appearance.
• Two years of front desk experience.
• Working knowledge of the Atlantic City area.

Pay

$18.00 per hour.