Room Service Server - Room Service

Job Description

It is the main responsibility of the In- Room Dining Server to provide high quality food and beverage service to the guests, while maintaining assigned floors, ensuring the guest have an enjoyable dining experience.

Essential Functions

• Provide prompt, friendly, courteous service to all food and beverage guests.
• Deliver and serve food and beverages, amenities to guest’s rooms as well as designated areas within the hotel and casino.
• Maintains accuracy of the order and reviews the order with the guest to ensure guests received the proper order.
• Engage guests in conversation regarding their stay, property services, and area attractions.
• Speak to guests’ and co-workers using clear, appropriate and professional language.
• Monitor guest room corridors for obstructions, service, safety, and well-being of guests.
• Complete open and closing side duties during the shift.
• Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures.
• Notify management of maintenance repair issues.
• Complete any additional reasonable requests by management.

Physical Tasks

• Read and visually verify information in a variety of formats (e.g., small print).
• Stand, sit, or walk for an extended period or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move over sloping, uneven, or slippery surfaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Minimum Qualifications

• Minimum six (6) months of related experience required.
• Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Drivers of company vehicles must have a valid driver’s license and meet the requirements/standards listed on the Motor Vehicle Permit Application provided by Hard Rock.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must have a friendly and outgoing personality.
• Ability to work independently and willing to learn.
• Able to work at a rapid pace, while maintaining attention to detail.
• Able to handle stress arising from management of operations and volume of work.
• Must be twenty one (21) years of age or older.

Skills

• Must possess strong communication and listening skills.
• Ability to work flexible schedules, including nights, weekends and holidays as required.
• Ability to be punctual and meet deadlines.
• Ability to function independently in a multi-task environment, as well as a part of a team.
• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area.
• On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Physical Demands

• Ability to stand for extended periods of time.
• Ability to walk distances.
• Ability to tolerate exposure to heat, cold, and loud/noisy environment.