Room Service Server - Pier House Resort & Spa, Key West

Responsibilities

• Set up orders and deliver to rooms within approximately 20-30 minutes
• Develop a complete knowledge of menus, dish and glassware service, and utilize that knowledge in the service of guests as needed
• Follow proper tray set up for all orders, including silverware, napkins, appropriate condiments, beverages, any special requests, etc.
• Check complete food order to ensure all have been set on tray for delivery
• Develop a complete knowledge of service standards for beer, liquor and wine, complying with alcohol awareness procedures and complying with all applicable laws
• Promptly return check and payment to cashier; call back to guest after 5-10 minutes to see if meal is satisfactory
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times