Room Service Representative

Supervisory Duties

• Supervises all Room Service Representatives, Expediters, Floor Stocker, and Dish Room Attendants’ activities as outlined in the respective job descriptions of these positions.
• Communicates effectively with all employees to ensure quality patient meals and to help resolve problems.
• Communicates effectively to all patients and their family members/guests.

Record Keeping and Quality Control

• Maintains records for financial and quality control monitors.
• Takes temperatures of food items, completes paperwork for tray counts, conducts tray accuracy and other audits, conducts test trays, conducts meal rounds, etc.

Team Leadership and Training

• Holds pre-service meetings with the room service team as needed.
• Reports any discrepancies to room service supervisor in a timely manner.
• Ensures that tray tickets begin printing on time and that trays are made in a timely and efficient manner.
• Ensures the timely delivery of patient meals.
• Assists with training of all room service employees and has knowledge of all diets.

Incident Reporting and Compliance

• Documents incidents and reports them to room service supervisor in a timely manner.
• Maintains consistent adherence in following department and hospital policies and procedures.
• Supervises and corrects employees not adhering to department and hospital policies and procedures.

Leadership and Support

• Exemplifies leadership skills by working well with others and setting a good example for other employees.
• Assists Room Service Supervisor with projects as needed.