Room Service Receptionist

About the role

The Room Service Receptionist is responsible for providing the guest with an enjoyable, expertly served in-room dining experience that exceeds their expectations.

Responsibilities

• Answer all incoming calls for room service, maintaining a multi-line switchboard
• Cookroom and coordinate all special requests with room service butlers, servers and runners
• Respectfully listen to and convey any guest issues to Room Service Shift Managers and Room Service Manager
• Assist guests with any questions regarding room service menus
• Direct any guest issues to appropriate management for immediate guest recovery
• Aid guest with any requests by notifying shift manager of additional needs
• Cookroom and coordinate door hangers with shift managers for overnight turnaround
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy
• Communicate in a pleasant, friendly and professional manner at all times

Qualifications/Requirements

• Must be 18 years of age or older upon employment
• High school diploma or equivalent is preferred
• Ability to communicate in English
• Must be able to work in a fast pace, busy and noisy environment
• Six (6) months previous office experience with answering phones and coordinating customer service needs within a specific time frame
• Excellent guest relation skills and an ability to be attentive and anticipate all guest needs are necessary

Physical Requirements And Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderately loud.
• Must be able to work in an environment where smoking is permitted.
• Must be able to maintain professional, friendly phone manner for up to six (6) hours at a time.
• Must be willing to work with all members of Room Service Department to coordinate and anticipate the guests’ needs for in-room food and beverage service.

Pay

Starting Rate $16.00 Compensation Is Negotiable Based On Experience And Education. Each position has varying minimum qualifications.

Schedule

Hours are determined by a 24-hour schedule.