Room Service Operator

Primary Function

Assists the department in the Clerical aspects in preparation for patient meal service through accurate menu processing and assisting patients with menu selection.

Responsibilities

• Processes Room Service customer orders using HealthTouch computer system, including patient/family initiated orders and those patients needing assistance.
• Assists patients with telephone call backs or personal visitation as needed while ensuring adherence to all diet orders.
• Reviews computer printout to determine which patients have not placed an order for that meal period and initiates telephone or personal contact as appropriate.
• Documents number of meals served each day. Takes phone calls and faxes orders for all food requests.
• Receives requests for diet changes via computer, fax; or written format during downtime.
• Makes necessary diet changes, keeps Enter/Edit computer screen and Room Service order system updated. Follows standard procedures for diet patterns.
• Captures AM and PM nourishments orders and prints AM and PM nourishment labels.
• Processes orders for patients requested nourishments. Coordinate delivery of all tube feeding and oral supplement orders.
• Uses customer service training in all patient or customer contact.
• Performs all other duties as assigned.

Job Qualifications and Specifications

• A High School Diploma or equivalent is required.
• A minimum of 2 years job-related experience and basic computer skills is required.
• Must be able to read, write and speak English.
• Knowledge and experience of normal and modified diets and carbohydrate counting and protein exchange systems preferred.