Room Service Operator

About Us

Care New England Health System (CNE) and its member institutions—Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group—is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in important discussions about health and end-of-life wishes. CNE is helping to transform the future of health care and serves as a leading voice in ensuring the health of the individuals and communities we serve.

Responsibilities

• Processes Room Service customer orders using the HealthTouch computer system, including patient/family-initiated orders and those for patients needing assistance.
• Assists patients with telephone callbacks or personal visitation as needed while ensuring adherence to all diet orders.
• Reviews computer printouts to identify patients who have not placed an order for that meal period and initiates telephone or personal contact as appropriate.
• Documents the number of meals served each day.
• Handles phone calls and faxes for all food requests.
• Receives requests for diet changes via computer, fax, or written format during downtime; makes necessary diet changes and updates the “Enter/Edit” computer screen and Room Service order system.
• Follows standard procedures for diet patterns.
• Coordinates processing of AM and PM nourishment orders and prints AM and PM nourishment labels.
• Processes orders for patient-requested nourishments.
• Coordinates delivery of all tube feeding and oral supplement orders.
• Applies customer service training in all patient or customer interactions.
• Performs all other duties as assigned.

Requirements

• High School Diploma or equivalent is required.
• A minimum of 2 years of job-related experience and basic computer skills is required.
• Must be able to read, write, and speak English.
• Knowledge and experience of normal and modified diets, carbohydrate counting, and protein exchange systems preferred.