Room Service Manager
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location
Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia's first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.
About the role
Four Seasons Hotel Philadelphia at Comcast Center is seeking a Room Service Manager to lead our In-Room Dining operation and deliver exceptional dining experiences for hotel guests and residents. This leadership role is part of the Food & Beverage team and reports to the Assistant Director of Food & Beverage. The Room Service Manager oversees daily operations, supports team development, and ensures the highest standards of service, quality, and guest satisfaction across our 24-hour in-room dining and private bar services.
What you will do
- Lead, coach, develop, and support the In-Room Dining team while maintaining Four Seasons service and cultural standards.
- Foster an engaging and positive work environment through training, recognition, and performance management.
- Ensure exceptional guest experiences by actively overseeing operations and resolving guest concerns with professionalism and care.
- Partner with the Assistant Director of Food & Beverage and Culinary leadership to develop menus, amenities, and service offerings that reflect quality and value.
- Maintain strong knowledge of food, beverage, wine, and spirits offerings to support a luxury dining experience.
- Collaborate with hotel departments to ensure seamless communication and operational excellence.
- Support outlet operations as Manager on Duty when required.
- Assist operationally as an Order Taker or Server during peak periods to ensure smooth service delivery.
What you bring
- Previous leadership experience in Food & Beverage, preferably in a luxury hotel, resort, or upscale restaurant environment.
- College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
- Two-three years previous experience in Assistant Manager Position in Food & Beverage.
- Knowledge of food and beverage operations, including service standards, labor management, cost controls, and inventory management.
- Experience using hotel and restaurant systems such as MICROS, Microsoft Office, OpenTable, payroll, or labor management platforms.
- Strong interpersonal, communication, and team leadership skills.
- A guest-centric mindset with the ability to anticipate needs and create memorable experiences.
What we offer
- Competitive wages and comprehensive benefits package
- Excellent training, development, and career growth opportunities within Culinary
- Complimentary room nights at Four Seasons properties worldwide
- Complimentary meals during shifts
- Uniforms and dry cleaning provided
- Discounted Medical, Dental, and Vision coverage
- Parking and Septa access
- City Fitness membership
Schedule & hours
- Full-time availability
- Hours may include mornings, evenings, weekends, and holidays based on business needs
Candidates must have valid work authorization for the U.S.