Room Service Cashier

About the Role

To ensure all guests are greeted in a friendly and courteous manner using appropriate procedures in accordance with Hospitality Standards and to handle payment transactions for all foods and/or beverages purchased in the room services department. Perform close of shift accounting procedures.

Responsibilities

• Assist managers in opening and closing duties.
• Answer all phone calls and handle guest requests and food orders appropriately.
• Take Room Service food/beverage orders over the phone in a professional manner, ensuring all information is recorded correctly.
• Have full knowledge of all aspects of the Room Service Menu.
• Perform close of shift accounting procedures by receiving daily cash outs from the servers and process with the proper payment method.
• Have full knowledge of the Point of Sale system.
• Assist with room service order setup to ensure every order meets specified standards.
• Perform all other duties as assigned.

Requirements

• Minimum education: High School Diploma or Equivalent.
• Certificate(s) or License(s): Food Handlers Card and Smart Serv Alcohol (provided if not applicable).
• One to three months of related experience and/or training; or equivalent combination of education and experience.

Skills

• Writing: Communicate effectively in writing as appropriate for the needs of the audience.
• Basic Computer Skills: Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
• Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Analytical/Critical Thinking: The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems, and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses, and consequences of alternative solutions.
• Guest and Personal Service: Knowledge of principles and processes for providing guest and personal services, including guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.
• Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.

Physical Requirements

• Regularly stands, walks, does computer work, and lifts up to 50 lbs.
• Occasionally sits.
• Lift, reach, bend, twist, push, pull, squat, grasp, and use arm-hand coordination on a consistent basis.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account and Flexible Spending Account.
• Voluntary benefits.
• 401k Retirement Savings.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund.
• And more!