Room Service Attendant Winstar World Casino & Resort

Essential Functions

• Deliver and serve guests their food and beverage in an efficient and courteous manner
• Ability to interact with guests in order to assure guest satisfaction
• Provide guests with personal service and an attention to detail that will exceed their expectations
• Answers phones and greets guests while accurately recording orders in Point of Sale
• Have a thorough understanding and knowledge of all food and beverage items on the menu
• Provide guidance to guests including dining options and general attraction information
• Work as a team with fellow associates and other service departments/areas. Respond appropriately to guest requests.
• Communicate guest requests to Kitchen immediately
• Responsible for maintaining the overall cleanliness of the kitchen, work and service areas

Qualifications

• Must have two (2) to three (3) years working in a fast paced high-end club, or restaurant
• Previous Server or Room Service experience preferred
• High school diploma or equivalent. Some college preferred
• Strong Customer Service skills
• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette
• Able to retain and recite menu details
• Able to interact with co-workers in order to assure compliance with company service standards
• Able to multitask in a fast paced, team orientated setting
• Able to skillfully carry three entrée plates at the same time for long distances
• Able to lift and transport items weighing 10-30 pounds, occasionally 50 pounds
• Able to work long hours and flexible shifts including: mornings, nights, weekends and holidays
• Able to have sufficient mobility to perform assigned production tasks including: constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time

Legends is an Equal Opportunity employer.