Room Service Ambassador - Full Time - Days

Job Summary

Location: Methodist Hospital, 8303 Dodge St., Omaha, NE. Work Schedule: 32 hours/4 days a week from 6:30am to 3pm with weekends required. Responsible for preparing and delivering patient and guest trays to patient rooms.

Responsibilities

• Prepares assembly area for room service tray production by conducting pre-service quality checks and maintaining the cleanliness of the assembly area to ensure the area is ready for the preparation of patient and guest trays.
• Maintains adequate level of food and supplies for appropriate service by ensuring par levels in food service area and nourishment centers are met and maintained.
• Assembles and delivers patient food trays to the patient's room by following Room Service guidelines to ensure all orders are accurate and delivered in a pre-established time guideline.
• Assists with the production and preparation of food items to ensure Room Service orders are prepared and delivered in a timely manner.
• Interacts and helps support patients, families, hospital staff, and Food Service team with Room Service orders and/or questions on a daily basis in a welcoming and professional manner to ensure excellent customer service is met and maintained.
• Assists patients with pre-meal service, including removing lids and opening packets, by following Room Service guidelines to ensure patients are satisfied and needs are met.
• Retrieves Room Service tray carts from designated areas and assists with the cleaning of Room Service trays to ensure continuity of service.
• Follows proper food handling procedures and complies with quality performance standards to ensure a safe and sanitary environment.

Schedule

32 hours/4 days a week from 6:30am to 3pm with weekends required.

Requirements

• Education: High School diploma or General Educational Development (G.E.D.) preferred.
• Experience: 6 months food service experience preferred, preferably in a hospitality industry, which may include culinary, with strong emphasis in customer service.
• License/Certifications: Food Handler's Certificate preferred.
• Skills/Knowledge/Abilities:
  • Knowledge of food production and delivery process preferred.
  • Knowledge of computers preferred.
  • Basic math skills required.
  • Strong verbal communication skills for positive interaction with staff and customers required.
  • Strong customer service skills required, including face-to-face and telephone, required.
  • Able to read, write, and carry out oral and written instructions with accuracy and efficiency required.

Physical Requirements

• Weight Demands: Medium Work - Exerting up to 50 pounds of force.
• Physical Activity:
  • Not necessary (0%): Climbing, Crawling, Kneeling
  • Occasionally (1%-33%): Balancing, Crouching, Keyboarding/typing, Sitting
  • Frequently (34%-66%): Carrying, Distinguish colors, Fingering/Touching, Grasping, Lifting, Pulling/Pushing, Reaching, Repetitive Motions, Speaking/talking, Standing, Stooping/bending, Twisting, Walking
  • Constantly (67%-100%): Hearing, Seeing/visual

Job Hazards

• Not Related: Biological agents (primary airborne and blood born viruses) (Jobs with Patient contact), Blood or Body Fluid (BBF), Explosives (pressurized gas), Electrical Shock/Static, Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc), Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
• Rare (1%-33%): Chemical agents (Toxic, Corrosive, Flammable, Latex)
• Occasionally (34%-66%): Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
• Frequent (67%-100%): Equipment/Machinery/Tools, Mechanical moving parts/vibrations