Room Reservations Coordinator
Job Summary
Duties & Responsibilities
Inputs, updates, cancels, and edits room reservations and builds group room blocks.
Processes all incoming reservations received via group rooming lists.
Communicates and works closely with Meeting Planners, Catering/Conference Services and Sales Managers throughout the group's program to ensure success.
Serves as the primary reservations contact for Auburn University and other key accounts.
Actively support Reservations Call Center when applicable by processing reservations requests via telephone.
Consistently meet Department Standards. Accurately complete all details.
Utilizes yield management to analyze and optimize room inventory for increased occupancy and average rate.
Maintains revenue activity and responds promptly to communication.
Builds guest profiles based on unique preferences.
Supports the forecasting process and other administrative duties as assigned.
Required Skills & Abilities
- Exceptional customer service skills
- Strong verbal and written communication skills
- Excellent organizational and time management skills
- Strong organizational skills with extreme attention to detail
- Excellent problem-solving and time-management skills
- Ability to handle conflicts or disputes related to reservations diplomatically and effectively
- Proficiency in using reservation and hotel management systems to enter and retrieve information efficiently
- Thorough knowledge of the hotel's amenities, room types, rates, and policies to provide accurate information to guests
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift 15 pounds at times
Education & Experience
- A high school diploma or equivalency is required.
- At least one year of experience in a hotel or similar setting is preferred.
Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation.