Room Attendants

About the role

Provide friendly, courteous service to guests while cleaning guest rooms in your assigned area, ensuring all evidence of previous guests is removed. Maintain a strong commitment to customer service, safety, and standard operating procedures.

Responsibilities

• Clean rooms according to department guidelines and procedures.
• Complete turn-down service as assigned.
• Obtain cleaning supplies from the supply room and room assignments via computer printout.
• Sign for keys at the start of shift and return them at the end, along with supplies and assignment sheets.
• Empty vacuum cleaner bags daily.
• Turn in items found in guest halls or left in check-out rooms promptly.
• Replace bed linens and towels, restock hotel food and beverages, and keep hallways clean.
• Report room vacancy status and maintain high hygiene standards to ensure guest satisfaction.
• Address guest queries and special requests.
• Support the maintenance team by reporting broken, defective, or missing items.
• Remove soiled linen from guest rooms.
• Perform duties involving cleaning chemicals and equipment, including carpet and floor care.
• Follow safety and security procedures, including Blood Borne Pathogens and Personal Protective Equipment guidelines.
• Identify and report safety concerns or maintenance deficiencies.
• Adhere to departmental and company policies.
• Report all needles, blood, and other bodily fluids to a supervisor.
• Operate equipment such as vacuum cleaners, radios, phones, mops, and brooms.
• Push up to 50 pounds daily for the duration of the shift.
• Complete assignments within the projected timeframe, averaging 13–17 credits daily.
• Abide by leadership feedback and correct discrepancies in assignments.
• Perform all other related and compatible duties as assigned.

Requirements

• High School diploma or GED.
• Casino or hotel experience preferred; upscale hotel experience a plus.
• Prior experience as a Room Attendant preferred but not required.
• Demonstrated ability to maintain consistent, high-quality service levels.
• Schedule flexibility, including evenings, weekends, holidays, and overtime as needed.
• Ability to plan, organize, and complete work independently.
• Strong interpersonal skills and ability to work well with coworkers.
• Ability to maintain a consistent pace throughout the shift.
• Receive instructions and hear inquiries from guests, clients, or staff.
• Remain alert throughout the shift and calm during emergencies.
• Uphold the highest level of integrity and recognize standards required by a regulated business.
• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues.
• Work in cold and hot temperatures and possible exposure to secondhand smoke.

Additional Requirements

• Ability to bend, stoop, kneel, climb, ascend, and descend stairs.
• Maintain equilibrium for extended periods.
• Lift and carry up to 25 pounds.
• Bend, reach, kneel, twist, and grip items while working.
• Handle sensitive staff and guest situations in a timely manner.

Pay

$16.25 per hour.