Room Attendant - PART-TIME

Job Overview

Room attendants engineer the in-room guest experience. They are responsible for cleaning guest rooms as assigned, ensuring the hotel's established standards of cleanliness. They also report any maintenance deficiencies and handle guest requests or complaints.

People

• Follow directions thoroughly.
• Work cohesively with co-workers as part of a team.
• Liv[e] and demonstrate the Maya Hotels core values.
• Satisfactorily communicate with guests, management and co-workers understanding.

Guest Experience

• Understand guest’s service needs.
• Maintain confidentiality of guest information and pertinent hotel data.
• Clean guestrooms per brand standards.
• Maintain the housekeeping carts with items needed to clean rooms.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
• Acknowledge each guest.

Promote a Safe Working Environment

• Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary.
• Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate se of cleaning chemicals and working to minimize tripping and falling hazards.

Uniform and Personal Appearance

• Uniform and personal appearance are kept clean and professional and are in accordance with IHG Hotels Grooming Policy.
• A smile is considered part of the uniform.
• Comply with IHG Hotels policies, procedures and Code of Ethics.

Work Environment

• Hotel, guest rooms, guest and service corridors, housekeeping office and admin offices.
• Work involves working: lift 25-50 lbs. On a regular basis.
• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels.