Room Attendant I

Work Mode: Onsite • Location: Kohler, WI

Responsibilities

• Cleaning and sanitation of guest rooms
• In-room cleaning including dusting all surfaces and furniture
• Replenish guestroom and bath supplies according to operational standards
• Clean and sanitize bathrooms — remove all soil, dirt, soap build-up, and hair from mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor
• Remove dirty terry and replace with clean par to designated layout
• Make beds by removing dirty linen and replacing with clean according to operational standards
• Realign furniture to floor plan
• Clean closets and door tracks on check-out rooms, removing dust and debris
• Ensure correct amount and placement of hangers, extra blanket/pillow, laundry bags/slips, and luggage rack
• Inspect condition of bathrobes, linen, terry, pillows, and blankets; replace soiled or damaged items as needed
• Deliver and retrieve items on loan to guests (e.g., iron and ironing boards)
• Ensure security of guest rooms and privacy of guests
• Anticipate guests’ needs, respond promptly, acknowledge all guests, resolve complaints, and ensure guest satisfaction
• Maintain positive guest relations at all times
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
• Attend to guest calls, requests, and complaints in assigned area
• Follow standard operating procedures
• Achieve and exceed guest satisfaction scores
• Update status of rooms cleaned on assignment sheet
• Return and restock cart at end of shift
• Adhere to uniform and grooming standards as assigned by venue
• Maintain confidentiality and security of all guests and general hotel information
• Comply with hotel Lost and Found policy

Requirements

• High School Diploma preferred but not required
• Prior hotel/lodging experience preferred but not required (level I)
• Must speak, write, and/or understand English
• Must be detail oriented
• Weekend and Holiday availability required
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future

Schedule

Weekend and Holiday availability required. Onsite position.

Pay

Hourly range: $14.90 – $22.40. The specific hourly rate offered may be influenced by factors including education and work location.

Benefits

• Competitive salary
• Health, vision, and dental insurance
• 401(k) with company matching
• Ongoing investment in personal development
• Opportunity to collaborate across functions and roles
• Rich company history with a culture of creativity and commitment to associates and communities