Room Attendant/Houseperson - The Inn at Villanova University

About the role

The Room Attendant/Houseperson performs duties as assigned in the guest rooms, public spaces, and/or meeting rooms following the 4 diamond guidelines and standards of The Inn at Villanova University. The Room Attendant/Houseperson is expected to have public spaces and meeting rooms cleaned and ready to use at all times. The Room Attendant/Houseperson must be willing to work when business dictates, this may include nights and weekends. This position performs duties and interacts with guests in a courteous and professional manner.

Responsibilities

• Clean guest rooms with consistency, according to the Inn and AAA 4 diamond standards
• Clean, refresh and maintain all public spaces, rest rooms and meeting rooms
• Ensure cleanliness and organization of all meeting rooms, rest rooms and public spaces
• Immediately report any issues to Management
• Breakdown room arrangements, including tables, chairs, audio visual equipment, office supplies and dance floor in accordance with the schedule of events for the Inn at Villanova University
• Display a courteous, helpful, and professional manner when greeting and providing assistance to guests of the hotel
• Enforce and ensure that University and the Inn's policies and procedures are properly understood and followed
• Follow all established Quality Standards, Quality Service Outcomes, and the Quality Assurance Program
• Ensure that emergency procedures are understood so that in the event of an emergency the procedures are executed with accuracy and in a timely fashion
• Receives moderate to limited supervision working from objectives set by supervisor. Employee organizes and carries out most assignments in accordance with standard practices, instructions or previous training. Employee handles some unusual situations independently
• Maintain a high level of morale and cooperation
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent required
• Ability to follow very strict set expectations on room cleaning, public area cleaning, meeting room cleaning and staging
• Understanding of recycling, laundry, chemical use
• 2-3 years in the hospitality/custodial industry
• Ability to communicate effectively with clients, senior management, and support staff
• Ability to work in a team environment and respond effectively to changing demands
• Must demonstrate excellent interpersonal skills and a positive customer-oriented attitude and professional image

Work schedule

• Full-time/12-months
• Requires a flexible schedule to include evenings, weekends, and holidays

Pay

$19.97 an hour