Room Attendant - Housekeeping Department

About the role

As a Room Attendant you are responsible for cleaning guest rooms and other public areas to uphold the hotel’s service standards. You are a team player who is dedicated to completing all job functions while maintaining excellent guest service and positive coworker interactions. The Room Attendant/Housekeeper should enthusiastically carry out all instructions from supervisors and follow safety procedures to provide the most enjoyable guest experience.

Responsibilities

• Clean and prepare guest rooms by properly making beds, restocking supplies, replacing linens and towels, and ensuring bathrooms and amenities meet hotel standards.
• Vacuum, mop, dust, and sanitize all surfaces and floors, including walls, windows, fixtures, furniture, and sliding doors using proper cleaning chemicals per OSHA guidelines.
• Maintain cleanliness, sanitation, and organization of assigned areas including guest rooms, hallways, stairwells, vending areas, foyers, and linen closets.
• Stock and manage housekeeping cart with necessary supplies, tools, and linen throughout the shift; return and restock at end of day.
• Complete deep cleaning and scheduled projects to uphold cleanliness and presentation standards in rooms and public areas.
• Report maintenance issues and remove unneeded room items (e.g., rollaways, cribs) as needed; turn in lost and found items to the supervisor.
• Respond promptly and professionally to guest requests, anticipating needs and delivering high-quality service.
• Follow all safety, security, and hotel procedures while working efficiently with other departments and adhering to attendance and reliability standards.
• Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures.
• Perform all additional duties as assigned by management.

Requirements

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to stand and walk for extended periods of time
• Ability to bend and twist, push and pull, stoop, and kneel

Skills

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Pay

The rate of pay for this position is $16