Room Attendant - Hourly

Responsible for maintaining clean, comfortable, and welcoming guest rooms, hallways, and public areas to ensure an exceptional guest experience.

Responsibilities

• Clean and service guest rooms daily in accordance with hotel procedures, including picking up trash, sweeping, and dusting.
• Change linens and make beds to hotel presentation standards.
• Clean the entire bathroom thoroughly, following hotel cleanliness standards.
• Clean windows and balconies as part of the standard room servicing routine.
• Replenish guest room supplies and amenities according to company standards.
• Retrieve, stock, restock, and store the housekeeping cart according to prescribed housekeeping, safety, and security procedures and regulations.
• Receive assigned section, keys, supplies, and any priority room requests from the Senior Housekeeper at the start of each shift.
• Turn in keys and unused supplies at the end of each shift.
• Respond to guest requests promptly and report guest issues or complaints in a hospitable manner to ensure guest satisfaction.
• Report any missing articles, damage, or mechanical problems to the Senior Housekeeper.
• Turn in any articles left behind in guest rooms in accordance with lost-and-found procedures.
• Coordinate with the Housekeeping Supervisor on daily work priorities and provide assistance to fellow team members when needed.
• Perform other duties as assigned by the Housekeeping Supervisor.

Requirements

• No formal education requirement; ability to read, understand, and follow written and verbal instructions.
• Ability to lift, carry, push, pull, or otherwise move objects exerting up to 50 lbs. of force occasionally and up to 20 lbs. of force frequently or constantly.
• Ability to bend, lift, and remain standing or walking for the duration of the shift.
• Ability to communicate information and ideas clearly, and to effectively listen to and understand the concerns and issues raised by co-workers and guests.

Preferred Qualifications

• Previous housekeeping or room attendant experience in a hotel or related hospitality setting.
• Familiarity with hotel safety and security procedures.

Work Environment and Physical Requirements

This position is based on property in Fayetteville, AR. Must be available to work a flexible schedule, including evenings, weekends, and holidays as needed; an average work week is 36-40 hours. No travel required.

• Medium work: ability to lift, carry, push, pull, or otherwise move objects exerting up to 50 lbs. of force occasionally and up to 20 lbs. of force frequently or constantly.
• Ability to stand, walk, and bend throughout the entire shift.
• Exposure to cleaning chemicals and standard housekeeping equipment.

Benefits

• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• 401(k) Retirement Plan
• Term Life and AD&D Insurance
• Employee Incentive Program
• Voluntary Life Insurance (self, spouse, and child)
• Hotel Stay Perks (Marriott and Hilton programs)
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Educational Reimbursement
• Paid Time Off
• Manager in Training Program (where applicable)

About the Company

PAH Management is a Dallas-based hotel ownership and management company operating a portfolio of select-service properties across multiple states under Marriott and Hilton brands. We are dedicated to developing a culture that places associates first while becoming America's preferred hotel management company.