Room Attendant-Full Time

Responsibilities

• Thorough cleaning of guestrooms: replace all linen and towels, vacuum and dust, replace guest supplies, thorough bathroom cleaning.
• Notify Housekeeping Management or Engineering Department of any maintenance or repair needed.
• Be very responsive to guest requests and communicate easily with guests.
• Perform bending and lifting as part of the job.
• Clean and maintain assigned rooms to a high standard, ensuring guest comfort and satisfaction.
• Verify and visually inspect all assigned rooms daily, including vacant maintenance (VM) and vacant ready (VR) rooms; report discrepancies to Housekeeping Supervisor promptly.
• Recheck rooms at departure times and report room status to Housekeeping Supervisor for efficient turnover.
• Report any maintenance work needed to Engineering department or Housekeeping Supervisor to ensure timely repairs.
• Enter each guest room by knocking and saying “Good morning, Good afternoon, or Good evening, Housekeeping,” displaying courtesy and respect for guests' privacy.
• Upon entering, ensure all trash is picked up and promptly report any missing items to Housekeeping Supervisor.
• Change linens and make beds according to brand standards, ensuring a comfortable and inviting atmosphere.
• Thoroughly clean the bathroom, including shower doors, walls, mirror, tub, toilet, and floor; properly place standard items for guest convenience.
• Dust room items, vacuum the floor, clean inside drawers, and check under beds to maintain a tidy and organized space.
• Restock the housekeeping cart for the next day, ensuring all necessary supplies are readily available.
• Turn in keys and the housekeeping cart at the end of the shift, ensuring proper handover and accountability.
• Report all lost and found items found in guest rooms to the Lost and Found department, adhering to hotel policies.
• Remove room service trays from rooms and place them in the hallway for prompt removal and cleanliness.
• Make up rollaway beds and notify housekeeping aides for removal and storage, ensuring room readiness for guest needs.
• Maintain the highest level of guest hospitality and professionalism, reflecting the hotel's commitment to exceptional service.

Requirements

• Must be very responsive to guest requests and able to communicate easily with guests.
• Bending and lifting are part of the job.