Room Attendant

About the role

Performs cleaning of guest rooms, including stripping/making beds, cleaning with chemicals, vacuuming, dusting, replenishing supplies, reporting repair needs, etc., to ensure that rooms are ready to be sold.

Responsibilities

• Ensure customer satisfaction and return business through prompt, efficient, and friendly service.
• Exhibits WRC service standards at all times - sincere greeting, eye contact, smile, proximity rules, uniform standards, anticipating guest needs, etc.
• Promotes and adheres to safety rules and regulations at all times, to protect guests and employees from injury, risks, or hazards.
• Promptly report safety concerns to the Supervisor.
• Clean assigned rooms using established cleaning procedures and operating time frames.
• Assignments may vary, and include bed strippers/makers; or cleaners who perform all deep cleaning of rooms - dusting, vacuuming, garbage removal, cleaning with chemicals, replenishing of supplies, and reporting repair needs.
• Assist with loading/unloading of housekeeping carts - soiled/clean linens, supplies, garbage, checklists, etc.
• Maintain strict security of room keys to prevent unauthorized access to guest’s rooms or property, and to protect WRC assets.
• Aid guests with supply requests and/or household services.
• Ensure that the operation of equipment, tools, and materials is handled safely.
• Maintain record keeping as needed to maintain supplies, note repairs, report incidents, etc.
• Report any damages, lost and found items, and/or unusual occurrences immediately.
• Assist in hotel laundry as needed, and help maintain public area cleanliness.
• Comply with regulatory laws, PP&P, department policy and procedures, safety codes, etc.
• Other related duties as assigned or directed.

Qualifications

• Stand and/or walk for long periods; perform repetitive motions while bending, lifting, stretching, and kneeling and using back, legs, arms, and hands; lift and maneuver 50 lbs.
• Work with cleaning chemicals and smoke and pet environment.
• Read and understand safety warnings and adhere to safety rules.
• Effective communication skills - verbally provide instruction, respond to questions, and read written directions in English.
• Requires interpersonal skills that promote effective communication with the public and other team members.
• Extremely reliable and dependable - to work as scheduled, including weekends and holidays.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Requires criminal history clearance check.
• Must be at least 18 years of age.