Room Attendant

About the role

The Shore Lodge Room Attendant maintains the cleanliness of our guests’ rooms, ensuring a professional and welcoming presentation by completing routine duties in cleaning and servicing. Our Room attendants promote a positive image of our property to guests and are pleasant, honest and friendly.

Responsibilities

• Obtain list of vacant rooms which need to be cleaned.
• Clean guest rooms to the highest standards.
• Make our guest beds, dust the rooms and furniture, clean the bathrooms and closets.
• Replenish amenities, guestroom and bath supplies according to the operational standards.
• Clean guest bathroom/bed room/floor corridor and vacuum the carpet.
• Check and secure the rooms when completed ensuring security of guest rooms and privacy of guests.
• Deliver and retrieve items on loan to guests e.g. iron and ironing boards.
• Examine rooms to determine need for repairs or replacement of furniture or equipment, and make recommendations to management.
• Inventory all furnishings, linens and room amenities.
• Provide excellent customer service to guests, club members and fellow employees.
• Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
• Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; complete tasks on time or notifies appropriate person with an alternate plan.
• Attend periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operations.

Requirements

• 3 months of experience at a high-end hotel, resort, or private club preferred
• Oral and written comprehension and expression
• Ability to follow instructions and multi-task while maintaining a high degree of organization and detail
• Work autonomously at a fast pace, moving from project to project with the ability to re-prioritize as needs arise
• Ability to communicate effectively with and receive information from guests and coworkers
• Excellent customer service skills required
• Previous experience in housekeeping is preferred