Room Attendant

About the Role

The Room Attendant ensures that assigned rooms are fully stocked, cleaned, and serviced to a high standard, and maintains the cleanliness and appearance of all public spaces within the hotel. The role involves promptly addressing guest queries and resolving complaints within the scope of responsibilities.

Responsibilities

• Greet guests and respond to queries.
• Make beds in guest rooms.
• Replenish supplies such as drinking glasses, water, coffee, writing supplies, and bathroom supplies in guest rooms.
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas.
• Clean rugs, carpets, upholstered furniture, and draperies using a vacuum cleaner.
• Dust furniture and equipment.
• Polish metalwork, such as fixtures and fittings.
• Wash walls, ceilings, woodwork, windows, door panels, and sills.
• Empty wastebaskets, clean ashtrays, and transport trash to disposal areas.
• Replace light bulbs.
• Collect soiled linens for laundering and receive and store linen supplies.
• Load articles into washers and add specified amounts of detergent or cleaning agents.
• Lift clean, wet articles from washers and place them into wringers and dryers for measured time cycles.
• Sort dried articles according to identification number or type, fold them, and place them in appropriate storage bins.
• Report any technical issues and maintenance needs.
• Update the status of guest rooms on assignment sheets.
• Return and restock cleaning carts at the end of shifts.
• Comply with all housekeeping policies, procedures, and standards.
• Perform job-related physical activities, including standing or sitting for extended periods, lifting and carrying items, and movements such as bending, twisting, and reaching.
• Other duties as assigned.

Key Strengths for Success

• Ability to carry out specific oral or written instructions, frequently following a simple routine.
• Ability to perform repetitive actions consistently.

Qualifications

• High school diploma or equivalent required.
• Previous housekeeping or custodial experience preferred but not required.
• Successful completion of a background check is required prior to employment.

Benefits

• Medical, dental, and vision insurance (HSA available).
• Company-paid disability and life insurance.
• Employee Assistance Program.
• Supplemental benefits.
• 401(k) with company match.
• Employee discounts.
• Paid vacation and sick time.