Room Attendant
Room Attendant Job Purpose
Room attendants clean guest rooms—they provide stayover service to in-house guests and provide checkout service for incoming guests. They help create the best experience possible to resort guests, ensuring rooms are above cleanliness expectations and supporting the AAA Four Diamond brand expectation.
Duties and Responsibilities
- Provide stayover service based on which type each guest chooses
- Provide checkout service per the Housekeeping Training Manual—cleaning the room to ready it for the next guest
- Note anything broken or missing from the unit
- Note anything unable to be cleaned with the products available
- Secure lost and found items left by guests
- Deep clean guest rooms
- Report any equipment or appliances not working
- Clean up cart and closet at the end of shift
- Return all items to their proper places
- Promote The Osthoff Resort’s service principle by example—respond to/resolve guest inquiries, complaints or concerns in a courteous, timely and efficient manner.
- Aid coworkers as needed
- All other duties as assigned
Qualifications
- Education: High School Diploma preferred
- Strong customer/ guest service skills
- Must be able to work most weekends during summer and some holidays
- Comfortable working independently and within a team
- Able to be on your feet for up to 8 hours each day—also be able to use stairs, reach, bend, kneel, crouch, and/or crawl
- Able to lift and move up to 25 pounds
- Possess a positive attitude as a contributor to a diverse work environment
- Ability to exhibit a cheerful and professional demeanor towards guests and other team members
- Willingness to go above and beyond what is expected to create meaningful guest experiences
- Possess great time management skills, with the ability to think on the spot
- Learn quickly and accurately
About the Osthoff Resort
The Osthoff Resort’s mission is to deliver the best Midwest resort experience to our guests. In order to do this, we are always striving to create a positive and supportive work environment where our team members can thrive. Enjoy competitive pay and great benefits including medical, dental, and vision, 401(k) with company matching, resort-wide discounts, and more! We offer flexible scheduling to fit your lifestyle because we value work-life balance and know that time with family and friends is just as important as a rewarding career. At The Osthoff Resort, you're not just a part of our team--you're a part of our family. Come grow with us and love where you work!
Why Work at the Osthoff Resort?
The Osthoff Resort is an Equal Employment Opportunity Employer.
About Us
At The Osthoff Resort, located in the heart of Elkhart Lake, Wisconsin, we pride ourselves on providing an unforgettable experience for our guests. Nestled along the pristine shores of the lake, our resort offers a luxurious yet inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, The Osthoff Resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Join our team and be part of a dedicated, passionate group of professionals committed to delivering outstanding hospitality in one of the most beautiful locations in the state.
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