Room Attendant

Duties & Responsibilities

• Thoroughly clean and prepare assigned guest rooms and suites to 5-star and Forbes Travel Guide standards in the time allotted.
• Make beds with precision, change linens, sanitize bathrooms, vacuum carpets, dust surfaces, and replenish amenities.
• Pay special attention to guest preferences, VIP details, and personalize service to enhance the guest experience.
• Report any maintenance issues, damage, or lost & found items promptly and accurately.
• Maintain cleanliness and organization of housekeeping carts, closets, and supply areas.
• Follow safety, hygiene, and sanitation protocols, including any applicable health guidelines.
• Handle guest interactions professionally and warmly, reflecting Charleston’s tradition of gracious hospitality.
• Respect guest privacy and uphold hotel confidentiality policies at all times.
• Assist with turndown service, deep cleaning projects, or public area cleaning as assigned.
• Collaborate closely with the Front Office, Housekeeping Supervisors, and Engineering team to ensure rooms are guest-ready.
• Remove In-Room Dining tables and trays from guest rooms.
• Assist Minibar Attendant by checking minibar items are fully replenished.

Required Skills & Experience

• Previous experience in housekeeping, ideally in a luxury or boutique hotel environment.
• Strong attention to detail, time management, and cleanliness standards.
• A friendly, respectful, and professional demeanor with a strong work ethic.
• Physically fit; able to lift, bend, and stand for extended periods.
• Willingness to work flexible shifts including weekends, holidays, and evenings.
• Basic English communication skills; bilingual abilities are a plus.