Room Attendant

About the role

The primary role of the Room Attendant is to maintain a clean, sanitary, comfortable environment for hotel guests. This includes cleaning guest rooms, replenishing amenities, and reporting maintenance issues.

Responsibilities

• Respond to all guest inquiries promptly.
• Service an assigned number of guest rooms in the time allotted.
• Follow all room cleaning procedures.
• Maintain a clean, neat, and well-stocked supply cart.
• Check all equipment before and after use to ensure good working conditions.
• Remove In-Room Dining tables and trays from guest rooms.
• Follow all safety procedures when using chemicals.
• Dispose of all trash properly.
• Handle all dirty linen.
• Maintain confidentiality and security of all guests and general hotel information.

Required Skills & Experience

• Previous experience in housekeeping, ideally in a luxury or boutique hotel environment.
• Strong attention to detail, time management, and cleanliness standards.
• Friendly, respectful, and professional demeanor with strong work ethic.
• Willingness to work flexible shifts including weekends, holidays, and evenings.
• Basic English communication skills; bilingual abilities are a plus.

Physical Requirements

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.