Room Attendant

About the role

The Kelly Birmingham, Tapestry Collection by Hilton is located overlooking downtown Birmingham, within walking distance of several restaurants, bars, and attractions such as the Alabama Theatre, Regions Field, Birmingham Museum of Art, and Birmingham Jefferson Convention Complex. It is approximately 15 minutes from the airport.

Responsibilities

• Provide exceptional service to guests by promptly addressing their requests with genuine engagement and thoughtfulness, ensuring their complete satisfaction
• Achieve and maintain guest satisfaction by creating a home-away-from-home atmosphere
• Ensure guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels
• Prepare carts with all necessary supplies to ensure seamless and efficient cleaning of assigned guest rooms throughout the day
• Demonstrate a commitment to cleanliness by dusting surfaces, disposing of trash, cleaning bathrooms, and refreshing bed linens and towels in guestrooms, ensuring every detail shines with perfection
• Report supply levels and any equipment issues promptly to ensure seamless operations and guest satisfaction

Requirements

• Lift, carry loads weighing up to 50 lbs
• Push and pull wheeled carts weighing up to 50 - 100 lbs
• Extend arms overhead, scrub, bend, and stoop for extended periods and work in confined spaces
• Meet deadlines, including thoroughly cleaning a minimum of 13 rooms per day

Qualifications

• Education: High school diploma or its equivalent
• Experience: Previous Housekeeping Room Attendant experience preferred

Skills

• Excellent customer service skills
• Attention to detail
• Physical stamina and strength

Benefits

• Early Pay or Earned Wage Access
• Medical, dental, vision insurance
• Pet discount program
• Identity theft protection
• Pre-paid legal support
• Flexible spending accounts
• Matched 401K
• Life insurance
• Critical illness or accident insurance
• Short- and long-term disability insurance
• Paid time off
• Wellness programs
• Hotel discounts

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.