Room Attendant

About the role

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Responsibilities

• Ensure proper cleaning and sanitation guidelines of all guest rooms and suites (bedroom, living area, kitchen, outdoor spaces, bathroom), while adhering to hotel and department policies and procedures.
• Ensure safety, security, and proper handling/usage of assigned master keys and communication devices.
• Ensure any lost and found items are properly reported, recorded, and submitted according to the hotel and departmental Lost and Found Policy.
• Ensure any vital information is passed on to the AM Supervisor(s), i.e. room damage, lost and found, routine maintenance, etc., reporting any technical issues and maintenance needs.
• Must be able to cross-train in other Housekeeping and Laundry related areas.

Competencies

• Is dependable and demonstrates an outstanding attendance record and is punctual.
• Displays high level of professional integrity and ethical conduct.
• Maintain calmness and composure under high levels of pressure.
• Adapt to frequent change, fast paced environment, delays, or unexpected events.
• Pays close attention to details.
• Ability to multitask and uses time efficiently and effectively.
• Demonstrates strong organizational and communication skills.

Requirements

• High school diploma or general education degree (GED); or 1 - 2 years related experience; or equivalent combination of education and experience.
• Luxury hotel and/or luxury residence experience preferred.
• High volume/ fast-paced environment experience preferred.
• Intermediate English- verbal.
• Must have flexible work availability- all shifts, weekdays, weekends, and holidays.

Physical Requirements

• The employee will frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Benefits

• Medical, dental, vision
• 401(k)
• Life insurance
• Complimentary onsite parking or monthly metro pass
• Employee meals
• PTO (vacation, sick, holiday)
• On-the-job training
• Growth opportunities
• Discount room rates to staff
• Tuition reimbursement
• Wellness program

Pay

23–26 hourly wage