Room Attendant

About the role

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member.

Responsibilities

• Complete daily checklists.
• Report to management any issues with rooms.
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards.
• Ensure guest privacy and security by correctly following Hotel procedures.
• Attend pre-shift meetings for room attendants and housemen.
• Operate communication devices and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio and telephone etiquette within the property.
• Maintain a great work ethic through hard work and dedication.
• Perform other duties as requested by management.

Requirements

• Previous Housekeeping Room Attendant experience is an asset.
• Must be able to effectively communicate with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
• Must be able to clean the assigned rooms effectively to accomplish the set credit amount per day.
• Maintain high standards of personal appearance and grooming.
• Must be able to maintain confidentiality of information.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Attend required meetings and training indicated per management.
• Must be able to operate communication devices and radios efficiently and professionally in communicating with hotel staff.
• Must be able to monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.

Qualifications

• Must be able to effectively communicate with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
• Must be able to clean the assigned rooms effectively to accomplish the set credit amount per day.
• Maintain high standards of personal appearance and grooming.
• Must be able to maintain confidentiality of information.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Attend required meetings and training indicated per management.
• Must be able to operate communication devices and radios efficiently and professionally in communicating with hotel staff.
• Must be able to monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.

Skills

• Attention to detail.
• Effective communication skills.
• Confidentiality.
• Time management.
• Customer service orientation.

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities.

Pay

Hourly Wage: Intro rate at $23.07 wage after 6 months period at $24.71 and after 12 months period $32.95

Schedule

Regular activities - Standing, walking, stair climbing, stooping, kneeling, crouching, bending, crawling, reaching.