Room Attendant
About the role
The cleanliness of a hotel is one of the primary reasons guests return again and again and recommend properties to friends and family. At Black Rock Mountain Resort, our housekeeping team truly is the Heart of the House. We are looking for individuals with great attention to detail to join this team.
Responsibilities
- Clean and prepare guest rooms and suites to resort standards, including making beds, vacuuming, dusting, mopping, and replenishing amenities.
- Engage warmly with guests encountered during the shift to ensure their stay is going well.
- Ensure all assigned rooms are completed on time and meet quality and consistency standards.
- Maintain a clean, orderly, and properly stocked work cart throughout the shift.
- Replace linens, towels, and supplies in accordance with resort standards and the Green Program.
- Practice safety standards and remain alert to potential hazards such as broken glass, frayed cords, leaks, broken locks, or suspicious activity, reporting anything observed promptly.
- Follow all department procedures for key control, lost and found, and incident reporting.
- Handle all guest belongings and property with care and respect at all times.
- Report maintenance issues, damaged items, or safety concerns promptly.
- Work collaboratively with team members and other departments to support smooth daily operations.
- Remain alert, courteous, and helpful to guests and co-workers throughout the entire shift.
- Perform additional duties as requested by the Supervisor or Executive Housekeeper.
- Uphold Black Rock Mountain Resort's values of People First, Integrity, and Excellence in every interaction.
Requirements
- Previous housekeeping or cleaning experience preferred but not required (training will be provided).
- Neat appearance and a pleasant, professional demeanor.
- Strong attention to detail and a reliable, positive attitude.
- Able to manage time effectively and maintain a steady pace throughout the shift.
- Able to communicate effectively with guests and team members.
- Able to read room numbers, dates, and basic written instructions.
- Willingness to work a flexible schedule including weekends and holidays.
Physical Requirements
- Ability to stand and walk for extended periods, up to a full shift.
- Ability to reach corners on floors and high places, bend, stoop, and position self throughout the shift.
- Ability to navigate and push carts weighing up to 100 lbs in tight spaces.
- Ability to lift, carry, and position loads of at least 25 lbs, and up to 30 lbs regularly.
- Ability to operate equipment including spray bottles, vacuums, mops, brooms, dustpans, scrub pads, and dusters.
Compensation
$18.00 - $20.00 per hour. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Benefits
Our benefits package includes health insurance, retirement plans, paid time off, and more. Details will be provided upon hire.
Schedule
Flexible schedule including weekends and holidays. Specific hours will be determined during the hiring process.
Skills
Attention to detail, reliability, communication skills, and ability to work independently and as part of a team.
Benefits
At Black Rock Mountain Resort, we offer a supportive community and a vibrant workplace where collaboration thrives. You'll have the opportunity to explore the local charm of Heber City and neighboring attractions, creating a life you'll love in this welcoming environment.
Pay
$18.00 - $20.00 per hour. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.