Room Attendant

About the Company

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.

About Our Property

Welcome to Hotel Murano, nestled in the heart of Tacoma and proudly part of the Pyramid Global Hospitality portfolio. With 319 well-appointed guest rooms and 30,000 sq ft of meeting space spread across 19 versatile rooms, Hotel Murano blends luxury with career opportunities. In vibrant Tacoma, the hotel reflects Pyramid Global Hospitality’s work culture, where professional growth and seizing opportunities are prioritized.

Responsibilities

• Engage with guests to ensure their stay is going well
• Work as a team to accomplish the goal of resort/hotel cleanliness
• Keep work cart orderly and properly stocked
• Proper utilization of equipment supplies and guest amenities
• Thorough cleanliness and sanitation of assigned guest areas
• Daily changing and inspection of linens and towels, following the standards set forth in the Green Program
• Practice safety standards and be aware of safety hazards (e.g., broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly report as found
• Respect for guests’ property should always be exercised
• Responsible care of equipment
• Report to work on time and according to posted schedule, maintain accurate time records, and follow proper standards for issuance of rooms
• Remain alert, courteous, and helpful to the guests and co-workers at all times
• Perform other related duties as requested by Floor Supervisor

Requirements

• Housekeeping experience desirable
• Neat, pleasant personality
• Time management skills
• Ability to work on feet for an extended period
• Ability to communicate effectively
• Ability to read room numbers, dates, and basic instructions
• Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads, and dusters
• Lift, carry, and position loads of at least 25 lbs

Benefits

For Full-Time (Non-Union) Associates, we offer:

• Medical, Dental, Vision, Disability, & Life Insurance
• 401(k) Plan with company match
• PTO: 14 days for first 3 years
• Holidays: 7 paid holidays and 2 floating holidays
• Employee Room Rate Discounts

For Part-Time Associates, we offer:

• 401(k) Plan
• Sick Time: Accrue 1 hour for every 30 hours worked
• Employee Room Rate Discounts

For Union Associates, we offer:

• Vacation: 1 week after 1 year of service, 2 weeks after 2 years, 3 weeks after 7 years, 4 weeks after 15 years
• Holidays: 6 paid holidays and 1 personal day
• 401(k) Plan
• Sick Time: Accrue 1 hour for every 40 hours worked
• Employee Room Rate discounts

Pay

$20.30 per hour