Room Attendant

About the Role

The Room Attendant is responsible for cleaning and servicing guest rooms to provide a comfortable experience for guests. Additional responsibilities may include assisting in public areas, answering guest inquiries, delivering items to guest rooms, restocking, and assisting with special cleaning projects.

Responsibilities

• Provide a pleasant room experience to guests by ensuring all guest room areas meet hotel standards (e.g., inspecting furnishings, light fixtures, and room equipment for cleanliness and good repair).
• Perform cleaning duties, including replacing/changing bed linen, pillows, towels, bath care products, sweeping, mopping, vacuuming, dusting, and cleaning high-touch areas.
• Complete daily room assignments and assist with reports, maintenance requests, logbooks, and lost-and-found procedures as needed.
• Regularly assist with deep cleaning projects and other duties.
• Maintain confidentiality of hotel-sensitive information, such as guest profiles and credit card details.
• Demonstrate brand standards, behaviors, and mandates while following all safety guidelines to ensure the safety of associates and guests.
• Adhere to all guidelines, policies, and procedures outlined in the Employee Handbook (e.g., punctuality, professional demeanor, lost-and-found protocols).
• Engage with guests and associates professionally, fostering trust and loyalty through conversations, follow-ups, and issue resolution.
• Assist with training or providing guidance to new associates when requested.
• Maintain constant communication with all hotel departments to ensure guest satisfaction.
• Follow the posted schedule to help reduce overtime and missed meal hours.

Requirements

Knowledge

• Understand hotel functions and guest profiles.
• Knowledge of the local area, including restaurants, landmarks, shopping centers, and attractions.
• Basic reading, writing, and numerical skills to relay notes or comments (in any language).

Skills

• Basic housekeeping communication skills (verbal and written in English).
• Interpersonal skills, such as listening, teamwork, and conflict resolution.
• Ability to manage multiple tasks, maintain focus, and work under pressure.
• Professionalism in resolving conflicts to ensure guest and associate satisfaction.

Abilities

• Ability to develop and maintain relationships with associates and guests to build trust and loyalty.
• Ability to maintain consistent positive energy, self-motivation, and passion for hospitality.
• Ability to keep hotel-sensitive information confidential (e.g., guest profiles, credit card details).
• Ability to learn new software and computer systems.
• Ability to adapt to various situations, handle pressure, and remain composed.

Physical Requirements

• Prolonged standing/walking for 8+ hours.
• Ability to walk around the hotel, navigate stairs, stoop, kneel, lift a minimum of 50 lbs., push, and pull approximately 200 lbs.
• Ability to wear housekeeping personal protective equipment (e.g., goggles, gowns, gloves) during specific tasks or shifts.

Business Attire

All associates must follow the hotel’s dress and grooming standards, including wearing a full, neat, clean, and wrinkle-free uniform at all times, practicing good personal hygiene, and adhering to grooming guidelines.

Preferred Qualifications

• Bilingual or multilingual.
• Prior cleaning or janitorial experience.
• Prior hotel experience.
• Emotional intelligence training.

Working Environment

The hotel operates 24 hours a day, 7 days a week. Associates must be aware that shifts may change based on business needs. The work environment includes:

• Public business atmosphere with varying indoor and outdoor temperatures.
• Housekeeping laundry office, which may be hot, damp, loud, and filled with equipment and chemicals.
• Potential local travel for hotel events, meetings, or trainings.