Room Attendant
Location: Property; Department: Rooms; FLSA: Non-Exempt; Direct Supervisor: Housekeeping Manager / Executive Housekeeper.
About the role
The Room Attendant is responsible for cleaning, preparing, and maintaining guest rooms to establish cleanliness and quality standards. This role ensures that all guest rooms are hygienic, well-stocked, and presented in excellent condition to support a comfortable and welcoming guest experience. This position operates in a fast-paced housekeeping environment with daily room quotas and requires frequent physical activity, including standing, walking, bending, lifting, and carrying items up to 25–50 lbs. Success in this role requires strong attention to detail, time management, and a commitment to cleanliness and guest satisfaction.
Responsibilities
- Clean and prepare guest rooms according to established hotel standards.
- Make beds, vacuum floors, dust surfaces, and sanitize all room areas.
- Clean bathrooms, including toilets, sinks, showers, mirrors, and fixtures.
- Replace linens, towels, and guest toiletries as needed.
- Restock minibar items and in-room supplies.
- Empty trash and replace liners in guest rooms and service areas.
- Report maintenance issues such as broken fixtures, leaks, or damaged furniture.
- Respond to guest requests such as additional towels, amenities, or supplies.
- Maintain a respectful approach to guest privacy and security at all times.
- Provide courteous and professional service when interacting with guests.
- Clean hallways, housekeeping carts, and service areas as assigned.
- Maintain cleanliness and organization of housekeeping equipment and supply areas.
- Follow proper handling and storage procedures for cleaning chemicals and tools.
- Follow all hotel safety, sanitation, and hygiene standards.
- Adhere to proper procedures for guest room entry and privacy protocols.
- Ensure compliance with company policies and housekeeping guidelines.
Requirements
- Education: High school diploma or equivalent preferred.
- Experience: Previous housekeeping or cleaning experience preferred but not required.
- Travel required: None.
Qualifications
- Ability to stand, walk, bend, kneel, and reach for extended periods.
- Frequent lifting and carrying of items up to 25–50 lbs.
- Continuous physical activity throughout shift in guest rooms and hallways.
- Ability to push and pull housekeeping carts and equipment.
- Ability to work in various indoor environments with exposure to cleaning chemicals.
- Capacity to perform repetitive physical tasks efficiently and safely.